Zobrazeno 1 - 10
of 29
pro vyhledávání: '"Xing'an Xu"'
Publikováno v:
Current Issues in Tourism. :1-23
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::34a784213ebb57e7de3c3cf05d70976a
https://doi.org/10.1080/13683500.2023.2214357
https://doi.org/10.1080/13683500.2023.2214357
Publikováno v:
Current Issues in Tourism. :1-17
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5c967eb966f34b1de0a9a63fd31c4a97
https://doi.org/10.1080/13683500.2022.2150153
https://doi.org/10.1080/13683500.2022.2150153
Publikováno v:
Journal of Sustainable Tourism. :1-18
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::99798f1b9e8ccce6e1fd445e833eedc7
https://doi.org/10.1080/09669582.2022.2127743
https://doi.org/10.1080/09669582.2022.2127743
Publikováno v:
International Journal of Emerging Markets.
PurposeBy adopting learning theory and a guanxi perspective, this study aims to investigate the effects of interpersonal guanxi (interpersonal networks or connections) and relationship learning on companies’ business performance when operating in a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a87068b2d7d02fdea5cbf09126f346a9
https://doi.org/10.1108/ijoem-01-2022-0175
https://doi.org/10.1108/ijoem-01-2022-0175
Publikováno v:
Journal of Hospitality & Tourism Research. 46:1411-1435
This study examined the impacts of intragroup guanxi interaction on customers’ complaint behavior following service failure on a group tour. Based on the guanxi literature and social support theory, two dimensions of intragroup guanxi interaction w
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bee2e19f0a9b9f138ba8c4626d65345d
https://doi.org/10.1177/1096348020987279
https://doi.org/10.1177/1096348020987279
Publikováno v:
Social Behavior and Personality: an international journal. 48:1-16
Dissatisfied customers are increasingly voicing complaints through social media following online service failures; therefore, it is important to clarify the motivational determinants of customers' online complaint intentions (COCI). We investigated i
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::66a8d0f4f8d81b95f80103e296f734d1
https://doi.org/10.2224/sbp.9394
https://doi.org/10.2224/sbp.9394
Publikováno v:
Journal of Contemporary Marketing Science. 3:243-263
PurposeThe purpose of this paper is to examine the threshold effect of group size on customer's complaining intention under group service failures.Design/methodology/approachBased on two main laboratory experiments, through two 10×2 scenario simulat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::63dcc3909e01d7d960e022ce0d3aee20
https://doi.org/10.1108/jcmars-12-2019-0049
https://doi.org/10.1108/jcmars-12-2019-0049
Publikováno v:
Sustainability; Volume 15; Issue 2; Pages: 1561
The sustainable competitiveness of an organization is largely dependent upon its effectiveness in developing and maintaining high levels of socializees’ work engagement. Based on COR (conservation of resources) theory, the present study proposes an
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1ac92956b18c2373b440052fe7ffe035
https://doi.org/10.3390/su15021561
https://doi.org/10.3390/su15021561
Supplemental material, sj-pdf-1-jht-10.1177_1096348020987279 for The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain by Xing’an Xu, Christina Geng-Qing Chi, Ruiying Cai and Li Pan in Journal of Hospitality & Tourism
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4e17d568662c5b32eb882835cd01631f
Publikováno v:
Tourism Management. 93:104615
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0de4f60cdf42b4679f68a37353f820a7
https://doi.org/10.1016/j.tourman.2022.104615
https://doi.org/10.1016/j.tourman.2022.104615