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Publikováno v:
Research in Hospitality Management, Vol 10, Iss 2, Pp 69-74 (2020)
This article focuses on communication, specifically internal communication, which is often underestimated when changes to management strategy affect both employees and customer perception. The article focuses on the front-office team in a hotel that
Externí odkaz:
https://doaj.org/article/674764ed7d6f41468814a51f98bfce88
Publikováno v:
Research in Hospitality Management. 10:69-74
This article focuses on communication, specifically internal communication, which is often underestimated when changes to management strategy affect both employees and customer perception. The arti...