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pro vyhledávání: '"William H. Samenfink"'
Publikováno v:
Journal of Hospitality & Tourism Education. 14:5-15
Academic research in the hospitality field has great importance for tenure and promotion. Consequently, the “publish or perish” pressure has not diminished in the past 25 years with the increased numbers of university programs and an increase in
Publikováno v:
International Journal of Hospitality Management. 21:111-117
Publikováno v:
Journal of Hospitality & Tourism Education. 14:53-58
Hospitality education has always put a large emphasis on practical experience to supplement the classroom-learning environment. The practical experience has taken on many forms from internships to laboratory experiences for the students. This paper f
Publikováno v:
Journal of Hospitality & Tourism Education. 14:41-45
There are few women in the higher levels of hospitality educational administration. This raises larger questions of whether women are attaining the highest levels of pay and prestige in the field. Results of a survey of those in the field show that m
Autor:
William H. Samenfink
Publikováno v:
Journal of Hospitality & Leisure Marketing. 6:67-73
The Internet has a profound effect on how businesses interact with consumers. Mass customization is delivered through some uses of the Internet. Consumers through the use of the Internet will becom...
Autor:
William H. Samenfink
Publikováno v:
Journal of Hospitality & Tourism Education. 10:37-41
Publikováno v:
Hospitality & Tourism Educator. 8:25-29
Autor:
William H. Samenfink
Publikováno v:
Hospitality Research Journal. 17:1-15
Employees play an integral part in how consumers rate service quality. As such, it is very important to be able to quantify the interpersonal skills required by employees in service positions. One ...
Autor:
William H. Samenfink
Publikováno v:
Hospitality Research Journal. 15:1-10
Service has become a competitive advantage in the hospitality industry. The following paper identifies the theoretical characteristics required of employees to be successful in the service encounter. The necessary characteristics that an em ployee re
Autor:
William H. Samenfink, Patricia E. Diaz
Publikováno v:
Hospitality Research Journal. 14:309-318
The articulation process of community college students into a four-year hospitality program was examined to determine why the students chose a particular institution. In addition, the types and origins of problems in the articulation process were ana