Výsledky vyhledávání - "Wenling Shao"

A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance: the buffering role of mindfulness

Autor: Lele Fan, Xing Zhou, Jing Ren, Jianfeng Ma, Yang Yang, Wenling Shao

Publikováno v: International Journal of Contemporary Hospitality Management. 34:2704-2725

PurposeDrawing from self-regulation theories, this study aims to present a model linking customer mistreatment to hotel employees’ displaced workplace deviance via self-regulatory depletion, with disposition-based mindfulness as a first‐stage mod

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::96ac561ed0cab57f6e84cb705dafe167
https://doi.org/10.1108/ijchm-07-2021-0875

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