Zobrazeno 1 - 10
of 15
pro vyhledávání: '"Vesna Babić-Hodović"'
Publikováno v:
Millenium, Vol 2, Iss 4, Pp 23-32 (2017)
Introduction: The purpose of this study to investigate internal service quality (as perceived by employees) and external (customer) perceptions of quality in the context of service profit chain (SPC). Objective: The objective of the study is to eval
Externí odkaz:
https://doaj.org/article/8b1cd68bb06d4126a4770a4a19415729
Publikováno v:
Tourism and Hospitality Management, Vol 25, Iss 1, Pp 1-17 (2019)
Purpose – The purpose of this paper is twofold: (1) to assess importance-performance analysis (IPA) and service performance (SERVPERF) conceptualizations of service quality, and to establish which one excels in predicting the tourists' satisfaction
Externí odkaz:
https://doaj.org/article/83aea7f02fc44e2094935ab0b97d2b74
Publikováno v:
Tržište, Vol 31, Iss 2, Pp 171-185 (2019)
Purpose – Service employees play a crucial role in creating and sustaining the reputation of service firms. Their attitudes and commitment to the firm are reflected in customers’ perceptions of quality and loyalty, which ultimately improve corpor
Externí odkaz:
https://doaj.org/article/336c5a6052464ac9a78cbe70ff61142f
Publikováno v:
Journal of Brand Management. 30:9-33
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::87cfdb406510eaf4e330b671ac225966
https://doi.org/10.1057/s41262-022-00289-3
https://doi.org/10.1057/s41262-022-00289-3
Publikováno v:
Tržište, Vol 31, Iss 2, Pp 171-185 (2019)
Market-Tržište
Volume 31
Issue 2
Market-Tržište
Volume 31
Issue 2
Purpose – Service employees play a crucial role in creating and sustaining the reputation of service firms. Their attitudes and commitment to the firm are reflected in customers’ perceptions of quality and loyalty, which ultimately improve corpor
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9f95542deb342ca04af491820e2528d2
https://hrcak.srce.hr/file/337249
https://hrcak.srce.hr/file/337249
Publikováno v:
South East European Journal of Economics and Business, Vol 13, Iss 2, Pp 7-18 (2018)
The purpose of this study is to examine links between, on the one hand, employee satisfaction, loyalty and performance, and on the other, the relationship between customer satisfaction and loyalty, as well as their inter-relationship. We conducted a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bca425beb67056c1998fc892c72bd5fe
https://doaj.org/article/748968a7ea154fbcb4aec7064618e0f0
https://doaj.org/article/748968a7ea154fbcb4aec7064618e0f0
Publikováno v:
International journal of multidisciplinarity in business and science
Volume 5
Issue 7
Volume 5
Issue 7
In the banking sector, mobile banking is one in the most recent types of services introduced with an aim to retain customers. Trend of mobile banking development is strongly connected with the penetration of mobile devices in every-day life as well a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______951::2a8a4771d3880660069b5034df26fe05
https://hrcak.srce.hr/220177
https://hrcak.srce.hr/220177
Publikováno v:
Emerging Markets Finance and Trade. 49:5-20
The aim of this paper is to investigate the impact of foreign direct investment (FDI) on economic growth in the transition countries of southeast Europe. The empirical analysis embraces seven southeast European countries in the period 1998-2007. The
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b9586c8ee2c7fe64f8682549b9f44df7
https://doi.org/10.2753/ree1540-496x4901s101
https://doi.org/10.2753/ree1540-496x4901s101
Autor:
Vesna, Babić-Hodović dr.1 vesna.babic-hodovic@efsa.unsa.ba, Merima, Činjarević2 merima.cinjarevic@efsa.unsa.ba
Publikováno v:
Zbornik Radova. 2008, Issue 28, p28-46. 19p. 6 Charts, 1 Graph.
Autor:
Amina, Imširpašić mr.1 imsira@gmail.com, Vesna, Babić-Hodović dr.2 vesna.babic-hodovic@efsa.unsa.ba, Rabija, Somun-Kapetanović dr.2 rabija.somun@efsa.unsa.ba
Publikováno v:
Zbornik Radova. 2008, Issue 28, p214-235. 22p. 5 Diagrams, 2 Charts.