Quality benchmarking methodology: Case study of finance and culture industries in Latvia

Autor: Ieva Zemīte, Valdis Janovs, Ineta Luka

Publikováno v: Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Vol 59, Iss 2, Pp 385-390 (2011)

Political, socio-economic and cultural changes that have taken place in the world during the last years have influenced all the spheres. Constant improvements are necessary to sustain in rival and shrinking markets. This sets high quality standards f

Externí odkaz: https://doaj.org/article/2b29d8ac52d94dd6a4af88e14f0d91c7

Development of e-Services in Latvian Insurance Industry: The Critical Role of Quality Benchmarking

Autor: Valdis Janovs, Vladislav V. Fomin

Publikováno v: IFIP Advances in Information and Communication Technology
11th Conference on e-Business, e-Services, and e-Society (I3E)
11th Conference on e-Business, e-Services, and e-Society (I3E), Oct 2011, Kaunas, Lithuania. pp.227-236, ⟨10.1007/978-3-642-27260-8_18⟩
IFIP Advances in Information and Communication Technology ISBN: 9783642272592
I3E

Part 5: Innovative e-Business Models and Implementation; International audience; The purpose of this paper is to report on the development of comparable set of metrics, or else – a benchmarking standard – on the Latvian non-life insurance market.

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::a5af5a6dabeee8b09fcf076a0cfd34be
https://hal.archives-ouvertes.fr/hal-01560863/file/978-3-642-27260-8_18_Chapter.pdf