Zobrazeno 1 - 10 of 13 pro vyhledávání: '"Vaibhav Chawla"'
1
Dimensions of e-return service quality: conceptual refinement and directions for measurement
Autor: SHILPI SAXENA, VAIBHAV CHAWLA, Jaana Tähtinen
Publikováno v: Journal of Service Theory and Practice. 32:640-672
PurposeResearch regarding the quality of e-tailers’ service during product returns is sparse and the little that has been performed treats returns as recovery from failure. However, that view is outdated. E-tailers' product return practices have su
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::759f17adb5fc698f4ebf741150fbc1af
https://doi.org/10.1108/jstp-09-2021-0191
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3
Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses
Autor: Aishwarya Ramesh, Vaibhav Chawla
Publikováno v: Journal of Interactive Marketing. 57:472-496
Chatbots have become common in marketing-related applications, providing 24/7 service, engaging customers in humanlike conversation, and reducing employee workload in handling customer calls. However, the academic literature on the use of chatbots in
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::c6fcb4efaae75c18837e06502af61591
https://doi.org/10.1177/10949968221095549
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4
Service Failure and Recovery in B2B Markets – A Morphological Analysis
Autor: Ashwin J. Baliga, Vijaya Sunder M, L.S. Ganesh, Bharadhwaj Sivakumaran, Vaibhav Chawla
Publikováno v: Journal of Business Research
Highlights • Morphology of Service Failure and Recovery in B2B markets is analyzed. • Eight dimensions and 62 variants are identified. • 418 research gaps identified using a Variants Intersection Matrix. • Service failure modes and combinatio
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::151a73257dddb725fb0379e3ed45c22a
https://doi.org/10.1016/j.jbusres.2020.09.025
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5
Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services
Autor: M Vijaya Sunder, Vaibhav Chawla, Ashwin J. Baliga, Rajesh Kumar
Publikováno v: Journal of Business & Industrial Marketing. 36:1452-1473
PurposeTo address service failure issues, scholars have recognized several service recovery (SR) mechanisms. However, there exist many barriers that retard an effective SR process, and those often lead to negative consequences. Although this is a gen
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e6c0e6ea70c0606ef3b73906f8ec063d
https://doi.org/10.1108/jbim-02-2020-0112
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6
INVESTIGATION OF SEROPREVALENCE OF IgG ANTIBODIES AMONG HEALTH CARE WORKERS IN VIRAL RESEARCH AND DIAGNOSTIC LABORATORY, AMRITSAR
Autor: Amandeep Kaur, Arashdeep Kaur, Shailpreet Kaur Sidhu, Kanwardeep Singh, Neelu Nagpal, Vaibhav Chawla
Publikováno v: INDIAN JOURNAL OF APPLIED RESEARCH. :63-65
Health care workers constitute the group of people who take care of COVID-19 patients. Thus, they are highly vulnerable to contract SARS-CoV-2 infection and pose a great threat to co-workers and general public. Seroprevalence studies are an important
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::bd35910d22d2ca8ca66726722a819cd9
https://doi.org/10.36106/ijar/3907443
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7
Instrument Classification using image based Transfer Learning
Autor: Vaibhav Chawla, Utkarsh Tiwari, Utsav Shukla, Shailendra Tiwari
Publikováno v: ICCCS
Automatic Instrument recognition in sound recordings is a traditional method and has been gaining a lot of attention since the last decades due to the advent of music streaming services like Spotify, Apple Music, Deezer etc. Distinction between simil
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::41f1ac8a9eeeb3e61958995f56c1a1c0
https://doi.org/10.1109/icccs49678.2020.9277366
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8
Systematic review of determinants of sales performance: Verbeke et al.’s (2011) classification extended
Autor: Vaibhav Chawla, Keyoor Purani, Sridhar Guda, Teidorlang Lyngdoh
PurposeConsidering recent changes in sales practices, such as the sales role becoming more strategic, increased reliance on technology for sales activities, increased stress from adding technological responsibilities to the sales role and decreased a
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::97c236668fcf253c73a428d1680b2fa1
https://kar.kent.ac.uk/83661/1/JBIM_Manuscript_Teidor1.pdf
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9
Product Adaptation for Rural Markets: A Social Relations Approach: An Abstract
Autor: Teidor Lyngdoh, Vaibhav Chawla, G. Sridhar
Publikováno v: Enlightened Marketing in Challenging Times ISBN: 9783030425449
Starting from a ‘dichotomous’ view i.e. to adapt or standardize in the early 1960s, the debate ended up as a consensus on a ‘continuum’ view in the late 1980s (Jain 1989) and continues to be the preferred approach (Hollender et al. 2017; Lage
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::6309c1a7f3f2c6fc59123b7a666ed0f2
https://doi.org/10.1007/978-3-030-42545-6_70
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10
Workplace spirituality governance: impact on customer orientation and salesperson performance
Autor: Vaibhav Chawla
Publikováno v: Journal of Business & Industrial Marketing. 31:498-506
Purpose Many sales organizations use traditional control systems such as agency theory, which entails motivating salespeople using rewards and punishments, as if they are mechanical beings that are devoid of emotions and spirit. Research shows that s
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::3c95af464ac1f3aeada0c0636b6301fc
https://doi.org/10.1108/jbim-08-2014-0153
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