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Publikováno v:
International Journal of Wine Marketing. 6:11-19
This article evaluates the impact of non‐purveyor‐instructed wine training on the waitstaffs of restaurants. The instruction consisted of product knowledge, sales training and service techniques. Specific questions of this study include: 1. What
Autor:
V. Lynn Huffman, Pamela R. Cummings
Publikováno v:
Hospitality Education and Research Journal. 13:407-413
In an attempt to examine the varied roles of hospitality management educators, both faculty and administrators were surveyed. Faculty reported their teaching strategies and techniques. A "satisfaction/frustration" measure was included to examine atti