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pro vyhledávání: '"Tucker, Mollie Janet"'
Autor:
Tucker, Mollie Janet
Many organizations, both public and private are implementing total quality management processes and procedures to ensure customer satisfaction, promote effective leadership, and enhance productivity. The sudden emphasis on customer satisfaction is ob
Externí odkaz:
http://hdl.handle.net/10919/40083
http://scholar.lib.vt.edu/theses/available/etd-10212005-123022/
http://scholar.lib.vt.edu/theses/available/etd-10212005-123022/
