Zobrazeno 1 - 10
of 10
pro vyhledávání: '"Tor Wallin Andreassen"'
Publikováno v:
Journal of Service Theory and Practice, 2016, Vol. 26, Issue 4, pp. 406-429.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSTP-09-2014-0209
Autor:
Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 1, pp. 21-29.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-04-2015-0123
Autor:
Lars Witell, Laurel Anderson, Roderick J. Brodie, Maria Colurcio, Bo Edvardsson, Per Kristensson, Line Lervik-Olsen, Roberta Sebastiani, Tor Wallin Andreassen
Publikováno v:
Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 436-441.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0051
Publikováno v:
International Journal of Consumer Studies. 35:375-382
This paper introduces the Theory of Trying to complaining behaviour, and argues that complaining intentions can be explained by the model. Moreover, we model propensity to self-reference (SR) as a moderating variable, and suggest that the effects of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a82705af1c29ad109bcfe28045fd185a
https://doi.org/10.1111/j.1470-6431.2010.00948.x
https://doi.org/10.1111/j.1470-6431.2010.00948.x
Publikováno v:
Marketing Science. 27(3):531-532
One of the most controversial findings in Morgan and Rego (2006) was that two widely advocated loyalty metrics, “Net Promoter” and “Number of Recommendations,” have little or no value in predicting the financial outcomes of firms. We argue th
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______645::801acfeaaa2655c3074c71f334b3be52
Autor:
Tor Wallin Andreassen
Publikováno v:
International Journal of Public Sector Management. 1995, Vol. 8 Issue 3, p24. 15p. 4 Diagrams.
Autor:
Tor Wallin Andreassen
Publikováno v:
International Journal of Public Sector Management. 1994, Vol. 7 Issue 2, p16. 19p. 11 Diagrams.
Publikováno v:
Managing Service Quality; Jan2009, Vol. 19 Issue 1, p4-30, 27p
Publikováno v:
Managing Service Quality; 2006, Vol. 16 Issue 3, p269-289, 21p
Autor:
Tor Wallin Andreassen, Bodil Lindestad
Publikováno v:
International Journal of Service Industry Management. 1998, Vol. 9 Issue 1. 2 Diagrams, 4 Charts.