Zobrazeno 1 - 10 of 59 pro vyhledávání: '"Tor W. Andreassen"'
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A customer-centric five actor model for sustainability and service innovation
Autor: Kristina Heinonen, Lu Zhang, Tor W. Andreassen, Allard C.R. van Riel, Line Lervik-Olsen, Sunil Mithas
Publikováno v: Journal of Business Research. 136:389-401
Service industries are increasingly unsustainable. Considering consumers as change agents, we show how service innovation may contribute to a service ecosystem that helps achieve emerging sustainability goals. To achieve sustainability the dyadic foc
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::257ebc2db7e9cfedae04b19ac3a4c293
https://doi.org/10.1016/j.jbusres.2021.07.035
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4
Akademický článek
Behavioral Disinhibition Can Foster Intentions to Healthy Lifestyle Change by Overcoming Commitment to Past Behavior.
Autor: Bob M Fennis, Tor W Andreassen, Line Lervik-Olsen
Publikováno v: PLoS ONE, Vol 10, Iss 11, p e0142489 (2015)
To curb the trend towards obesity and unhealthy living, people may need to change their entire lifestyle to a healthier alternative, something that is frequently perceived to be problematic. The present research, using a large, representative communi
Externí odkaz: https://doaj.org/article/c5db725baefa48ed8b677b80cc86e3dd
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The S-D logic-informed 'hamburger' model of service innovation and its implications for engagement and value
Autor: Linda D. Hollebeek, Tor W. Andreassen
Publikováno v: Journal of Services Marketing. 32:1-7
Purpose While research on customer engagement and service innovation is rapidly emerging, limited insight exists into the interface of these topic areas. However, given the shared notion of (e.g. customer/firm) interactivity across these concepts, th
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::5ba96d9546638b4113cc8c65d9d539d6
https://doi.org/10.1108/jsm-11-2017-0389
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9
Institutional types and institutional change in healthcare ecosystems
Autor: Tor W. Andreassen, Nadine Roijakkers, Oana Pop, Sara Leroi-Werelds
Publikováno v: Journal of Service Management, 29(4), 593-614. Emerald Group Publishing Ltd.
Pop, O-M, Leroi-Werelds, S, Roijakkers, A H W M & Andreassen, T W 2018, ' Institutional types and institutional change in healthcare ecosystems ', Journal of Service Management, vol. 29, no. 4, pp. 593-614 . https://doi.org/10.1108/JOSM-02-2017-0041
Purpose The purpose of this paper is to propose a typology of institutions enabling or constraining customer centricity and value co-creation in service ecosystems; illustrate the various types of institutions with examples from healthcare; and provi
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ff1ca409a4355052436b556f0190fca9
https://hdl.handle.net/1820/e34719f7-8434-49fe-a8fe-0731bc89387c
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10
Customer Inconvenience and Price Compensation
Autor: Line Lervik-Olsen, Tor W. Andreassen, Rutger van Oest
Publikováno v: Journal of Service Research. 21:173-183
Managers are faced with complex decisions when considering automating the front end of a service, where the firm interacts with its customers (e.g., check-in at airports). We develop an analytical model for the optimal decisions as to whether to auto
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::84df0d5bb585c10cc13babfaaf4618f8
https://doi.org/10.1177/1094670517738370
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