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Publikováno v:
2019 Moratuwa Engineering Research Conference (MERCon).
Automated conversational agents are often regarded as the most promising method of responding to customer queries with minimum human intervention. Focus of the existing literature is mostly on technological innovations such as artificial intelligence
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ca8cbf9929de2f78b0c8d2e888518397
https://doi.org/10.1109/mercon.2019.8818945
https://doi.org/10.1109/mercon.2019.8818945
