Zobrazeno 1 - 6
of 6
pro vyhledávání: '"Tiffany Perkins-Munn"'
Autor:
Tiffany Perkins-Munn, Heather Evans, Alexander Buoye, Dan Rubin, Timothy Keiningham, Lerzan Aksoy
Publikováno v:
Journal of Creating Value. 8:284-305
The purpose of this research is to establish a procedure for identifying the distinct key drivers of relative satisfaction for customer segments defined in terms of value. A survey approach was used to elicit 3,793 brand ratings from 693 customers wh
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2f3518e36a04d4b71e4d08f8e6a10796
https://doi.org/10.1177/23949643221117661
https://doi.org/10.1177/23949643221117661
Publikováno v:
Managing Service Quality: An International Journal. 15:172-181
PurposeMany researches have proposed a virtuous chain of effects from improved customer satisfaction to profits. In particular, satisfaction is thought to improve share‐of‐spending, which in turn leads to higher customer revenue and customer prof
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::46d8986dfaefadc91286dbf08d350efb
https://doi.org/10.1108/09604520510585352
https://doi.org/10.1108/09604520510585352
Autor:
Tiffany Perkins-Munn, Michelle Fine, Yasser Arafat Payne, April Burns, Lori Chajet, Janice. Bloom, Monique Guishard, María Elena Torre
Publikováno v:
Teachers College Record: The Voice of Scholarship in Education. 107:496-528
This article reports on the extensive qualitative and quantitative findings of a multi-method participatory study designed to assess urban and suburban youths’ experiences of racial/class justice or injustice in their schools and throughout the nat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bdcef832f4933ff14b482d178343fc8f
https://doi.org/10.1177/016146810510700307
https://doi.org/10.1177/016146810510700307
Publikováno v:
Journal of Service Research. 7:245-256
Share of wallet is a concept that is growing in popularity among satisfaction researchers. There is no empirical research, however, examining the relationship between satisfaction, retention, and share of wallet. This is largely the result of the inh
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f12582064274fce33b2622092dc68366
https://doi.org/10.1177/1094670504271149
https://doi.org/10.1177/1094670504271149
Publikováno v:
Journal of Service Research. 6:37-50
Research has found that customer satisfaction is positively related to repurchase intention, actual repurchase, market share, and word of mouth. There is growing recognition among managers of the importance of measuring the share of business a custom
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ff069a76ce19e705667970de84a690f2
https://doi.org/10.1177/1094670503254275
https://doi.org/10.1177/1094670503254275
Publikováno v:
Managing Service Quality. 2005, Vol. 15 Issue 2, p172-181. 10p.