Výsledky vyhledávání - "Tiffany Avant"

How Hotel Responses to Negative Online Reviews Affect Customers' Perception of Hotel Image and Behavioral Intent: An Exploratory Investigation

Autor: John H. Gerdes, Robin B. DiPietro, Sheryl F. Kline, Fang Meng, Tiffany Avant

Publikováno v: Tourism Review International. 22:23-39

Online guest reviews have become an important facet of consideration when customers decide on a hotel. However, limited research has been done to examine how hotel management's responses to comments posted to online review sites such as TripAdvisor i

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ed02dd871c0ada24a820ab3b2df9478f
https://doi.org/10.3727/154427218x15202734130422

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