Zobrazeno 1 - 10
of 16
pro vyhledávání: '"Thuy Ngoc Pham"'
Publikováno v:
Molecular Genetics and Metabolism Reports, Vol 41, Iss , Pp 101170- (2024)
Introduction: Carnitine Palmitoyltransferase II (CPT II) deficiency encompasses a spectrum of disorders, with the lethal neonatal form (LNF) representing the rarest and most severe. While there are numerous CPT2 gene variants that can cause CPT II de
Externí odkaz:
https://doaj.org/article/73984b8d53ef414689aa6f5169fcf966
Customer service co-creation literacy for better service value: evidence from the health-care sector
Publikováno v:
Journal of Services Marketing. 36:940-951
Purpose Understanding customers’ expertise for better service co-creation is of great importance. To be an effective co-creator, customers need to have much more knowledge than a basic literacy, which is appropriate for passive service consumption.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9b125f151a38f399bab3f7f0868004ce
https://doi.org/10.1108/jsm-09-2021-0323
https://doi.org/10.1108/jsm-09-2021-0323
Publikováno v:
International Journal of Bank Marketing. 40:401-424
PurposeThis study aims to address two relatively unexplored issues in banking service literature. The first relates to the impact of co-creation behaviors of frontline employees (FLEs) on their well-being. The second is the impact of FLEs' adaptabili
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3950955f7d5be2c0b611d912d29bd6a6
https://doi.org/10.1108/ijbm-03-2021-0093
https://doi.org/10.1108/ijbm-03-2021-0093
Akademický článek
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Publikováno v:
Science & Technology Development Journal - Economics - Law and Management. 1:104-110
The purpose of this article is to identify impacts of the mall attractiveness on the customer experience in the retailing industry in Vietnam. The research model is built based on previous research and the empirical research is conducted to test the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::dad755f574a1a534569884227aaef2aa
https://doi.org/10.32508/stdjelm.v1iq4.481
https://doi.org/10.32508/stdjelm.v1iq4.481
Publikováno v:
Science and Technology Development Journal. 19:143-157
This study aims to examine how a customer’s perception of a firm’s operant resources (representational, cultural and social resources) affects the service value in a highly interaction service context. An empirical analysis was conducted on 263 p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5f606ad9ea2aba58ae98e02ac2119493
https://doi.org/10.32508/stdj.v19i1.534
https://doi.org/10.32508/stdj.v19i1.534
Autor:
Du Van Bui, Thuy Ngoc Pham
Publikováno v:
Science and Technology Development Journal. 18:94-103
This paper aims to develop and test a relationship model of provider’s operant resources and customer’s operant resources on co-create value and word-of-mouth in health care services. Data were collected from 461 patients who have used health car
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5c18d610bc77f53fb3c189dce06d818c
https://doi.org/10.32508/stdj.v18i4.974
https://doi.org/10.32508/stdj.v18i4.974
Autor:
Lien Thi Ngoc Vo, Thuy Ngoc Pham
Publikováno v:
Science and Technology Development Journal. 18:73-83
Based on resource advantage theory and SDL, value is co-created by both customer and service provider. The question is who make customer satisfied in value co-creating context, provider or customer? To answer this, the current paper develops and test
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bbec1d0f61c01a4cbcff34935a61d3ab
https://doi.org/10.32508/stdj.v18i4.972
https://doi.org/10.32508/stdj.v18i4.972
Publikováno v:
Science and Technology Development Journal. 17:52-62
Many recent studies have focused on satisfaction as one of key concepts in consumer behavior while dissatisfaction has received a much lesser attention. In services where failure is inevitable, customer satisfaction and dissatisfaction may be interwo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fa91bfd0f1a4c3c5e3ca4b891e544bcb
https://doi.org/10.32508/stdj.v17i2.1335
https://doi.org/10.32508/stdj.v17i2.1335
Autor:
Thao Thi Phuong Tran, Thuy Ngoc Pham
Publikováno v:
Science and Technology Development Journal. 14:47-55
For several decades, improving service quality has been considered the best way to enhance customer satisfaction that leads to increase customer loyalty. However, customer satisfaction that is viewed as the most important factor to determine customer
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::36c084e15467b650a9da17056882081e
https://doi.org/10.32508/stdj.v14i2.1928
https://doi.org/10.32508/stdj.v14i2.1928