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pro vyhledávání: '"Thiyagarajan Radha Ramanan"'
Publikováno v:
Quality Management Journal. 27:80-94
This article is a pioneer work that examines the mediating role of quality management (QM) capability on the relationship between dynamic capability and new product development (NPD) performance in...
Autor:
Shanujas, Thiyagarajan Radha Ramanan
Publikováno v:
International Journal of the Analytic Hierarchy Process. 12
The work identifies and ranks the competencies that positively influence the customer services and thereby is helpful in customer satisfaction. The study is conducted in a cooperative bank in one of the districts of South India. Identification of the