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pro vyhledávání: '"Thirumal Nellutla"'
Autor:
J. Hogan, Rajesh Jaluka, Santhosh Kumaran, A. Gilbert, M. Surendra, David Loewenstern, Thirumal Nellutla, Heiko Ludwig, Arijit Roy
Publikováno v:
IBM Systems Journal. 46:1-18
To manage the delivery of services competitively on a large, global scale, an IT (information technology) service provider must efficiently use service delivery resources-in particular, skilled service delivery teams. Service requests form a large an
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::825b96c050ea5c7246cf4b83541427f7
https://doi.org/10.1147/sj.463.0531
https://doi.org/10.1147/sj.463.0531
