Zobrazeno 1 - 10
of 18
pro vyhledávání: '"Tamara Rajic"'
Publikováno v:
Management, Vol 27, Iss 2, Pp 47-58 (2022)
Research question: This study aims to propose and empirically examine a relationship quality model in a grocery retail setting in Serbia. Motivation: Whereas relationship quality has been extensively studied in B2B settings and in developed economies
Externí odkaz:
https://doaj.org/article/7a81f90a619d4521aef7ee43a11a05b6
Publikováno v:
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Vol 66, Iss 2, Pp 543-551 (2018)
In an increasingly competitive festival market, identifying visitors’ motivation has been recognized as a key prerequisite for satisfaction, which is expected to lead to positive referrals and future visitations of an event. The objective of this s
Externí odkaz:
https://doaj.org/article/0a7af2c7b6df4755becafdf958d60dd0
Publikováno v:
Serbian Journal of Management, Vol 7, Iss 2, Pp 203-218 (2012)
The main aim of this study is to examine the relationship between service quality and customersatisfaction and their impact on behavioral intentions in higher education setting in Serbia. Twocompeting models, revealed during the literature review, ha
Externí odkaz:
https://doaj.org/article/e958ed24136143efb454533eab9ae8a3
Publikováno v:
International Review of Management and Marketing, Vol 1, Iss 3, Pp 30-42 (2011)
The paper addresses the issue of higher education service quality measurement and stresses the need of devising psychometrically as well as diagnostically sound measurement instruments, suitable to the context being investigated. The study builds upo
Externí odkaz:
https://doaj.org/article/57d141a5d4094f2fa4660cbcaa3b6b6a
Publikováno v:
Serbian Journal of Management, Vol 16, Iss 1, Pp 125-145 (2021)
Customer loyalty, with satisfaction of customers as its main precondition, has long been regarded as an overarching goal of service businesses. With the proliferation of health care providers, which brought about rising competitive pressures on the m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::df12c454214872d7e5464a76b7eb5b08
https://aseestant.ceon.rs/index.php/sjm/article/view/25961/17648
https://aseestant.ceon.rs/index.php/sjm/article/view/25961/17648
Publikováno v:
Management, Vol 25, Iss 2, Pp 77-87 (2020)
Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy’s health care setting. Motivation: In spite of a rising research interest in the determinants of patients’ loyalty over previous
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2522ecb40b1a3f7e17f221feb5c638d2
http://management.fon.bg.ac.rs/index.php/mng/article/view/327
http://management.fon.bg.ac.rs/index.php/mng/article/view/327
Publikováno v:
Management:Journal of Sustainable Business and Management Solutions in Emerging Economies.
Research question: This study aims to propose and empirically examine a relationship quality model in a grocery retail setting in Serbia. Motivation: Whereas relationship quality has been extensively studied in B2B settings and in developed economies
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5fe53220d130b1afb6b9c9f0f7c0026b
https://doi.org/10.7595/management.fon.2021.0020
https://doi.org/10.7595/management.fon.2021.0020
Autor:
Tamara Rajic, Jaroslav Dado
Publikováno v:
Total Quality Management & Business Excellence. 24:1096-1110
The aim of the study is to investigate the relationships among atmospherics, service quality, customer satisfaction and their impact on behavioural intentions in a retail setting in an emerging economy. Based on a comprehensive literature review, an
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3d6d688a42ada275066b3fb08ceaa2b8
https://doi.org/10.1080/14783363.2013.776759
https://doi.org/10.1080/14783363.2013.776759
Publikováno v:
Serbian Journal of Management, Vol 7, Iss 2, Pp 203-218 (2012)
The main aim of this study is to examine the relationship between service quality and customer satisfaction and their impact on behavioral intentions in higher education setting in Serbia. Two competing models, revealed during the literature review,
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::de9053512702091014aee2c446076aa5
Publikováno v:
Management, Vol 25, Iss 2, Pp 77-87 (2020)
Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy’s health care setting. Motivation: In spite of a rising research interest in the determinants of patients’ loyalty over previous
Externí odkaz:
https://doaj.org/article/0839005e59b147529a66ac8420f3287d