Zobrazeno 1 - 10
of 32
pro vyhledávání: '"Tali Seger"'
Publikováno v:
Interpersona: An International Journal on Personal Relationships, Vol 8, Iss 1, Pp 1-14 (2014)
We link regulatory focus, positive and negative affective states, and service behaviors to suggest that, salespersons' service interactions depend on their motivation (promotion- or prevention-focused) and their emotional responses during the service
Externí odkaz:
https://doaj.org/article/ce9d14af987c455fac6a8024aecf1acd
Publikováno v:
Interpersona: An International Journal on Personal Relationships, Vol 6, Iss 2, Pp 155-162 (2012)
Social norms govern what is considered an acceptable show of emotions as a function of social circumstances. Yet, very little empirical work has been done on how the nature of a relationship influences reactions to faked emotions. Faking emotions has
Externí odkaz:
https://doaj.org/article/fe583b1a8bc641118be8134d6c67fa55
Autor:
Tali Seger-Guttmann, Shaked Gilboa
Publikováno v:
Journal of Hospitality and Tourism Management. 55:187-197
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::45fd3837ab009fa38fdf3afe58614c76
https://doi.org/10.1016/j.jhtm.2023.04.001
https://doi.org/10.1016/j.jhtm.2023.04.001
Autor:
Tali Seger-Guttmann, Hana Medler-Liraz
Publikováno v:
Journal of Services Marketing. 37:549-562
Purpose Scholars have acknowledged gender-role ideology as a central factor in flirting style. This study aims to exam the combined effect of flirting type and flirter's sex on positive and adverse customer reactions. Design/methodology/approach In S
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4fc67a3593079eefa5dc4038ebc49f1a
https://doi.org/10.1108/jsm-06-2022-0203
https://doi.org/10.1108/jsm-06-2022-0203
Autor:
Karin Amit, Tali Seger-Guttmann
Publikováno v:
The Service Industries Journal. :1-21
This study examined the effect of ethnicity on trust relations in day-to-day service encounters with various minority groups. Service encounters were explored in a 2×2 scenario-based, between-subje...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::22f1a2083020519453b753bfa187a91d
https://doi.org/10.1080/02642069.2021.1978986
https://doi.org/10.1080/02642069.2021.1978986
Autor:
Hana Medler-Liraz, Tali Seger-Guttmann
Publikováno v:
Journal of Services Marketing. 34:683-696
PurposeService research has highlighted the role of emotional labor in service delivery but has neglected service employees’ actions. This study aims to distinguish between the recurrent in-role and extra-role actions of service employees and to ex
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::13979d991975c91186b69c9df56a0d2e
https://doi.org/10.1108/jsm-10-2019-0421
https://doi.org/10.1108/jsm-10-2019-0421
Publikováno v:
Journal of Retailing and Consumer Services. 51:152-164
The current study explores what defines customer experience in small businesses. Unlike the technology-oriented customer experience characterizing large enterprises, small businesses’ distinctive customer experience lies in their human interaction
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::99b7bef01f779b67b30ebd15d01ec771
https://doi.org/10.1016/j.jretconser.2019.06.004
https://doi.org/10.1016/j.jretconser.2019.06.004
Autor:
Tali Seger-Guttmann
Publikováno v:
Journal of Retailing and Consumer Services. 49:54-66
The service literature, in addressing constructs predicting customer behaviors during service delivery, has neglected the domain of customers’ irrational beliefs (IBs). The Customer Irrational Beliefs Scale (CIBS) was constructed in a mixed-methods
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::37bc489d5568d760b65120c7fa702e78
https://doi.org/10.1016/j.jretconser.2019.03.007
https://doi.org/10.1016/j.jretconser.2019.03.007
Publikováno v:
Journal of Service Management. 31:815-837
Purpose The purpose of this paper is to explore the concept of customer discomfort in service settings when employees and customers who share social incompatibilities, stemming from war, nationalism, religious differences or terrorism, work together
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::67b727a39a7cbf1fa978744d3c5674b4
https://doi.org/10.1108/josm-12-2017-0328
https://doi.org/10.1108/josm-12-2017-0328
Publikováno v:
Journal of Retailing and Consumer Services. 45:120-131
This study investigates the combined impact of customer merchandise return circumstances (legitimate or illegitimate) and service employee responses on customer outcomes (loyalty and ingratiation), through the lens of the ethical dissonance framework
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5d2f521cb4788818aa7eb6dbddf8212f
https://doi.org/10.1016/j.jretconser.2018.08.014
https://doi.org/10.1016/j.jretconser.2018.08.014