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The Influence of Background Sounds, Physical Sounds, and Managers’ Proactive Customer Service Regarding Situational Sounds on Customer Satisfaction in the Restaurant Industry

Autor: Tak M Yeung, Shiang-Lih Chen McCain, Jeffrey C. Lolli, Brian Larson

Publikováno v: Journal of Small Business Strategy. 31

Noise complaints in restaurants have been accelerating and unpleasant sounds erode customer satisfaction. Restaurant ambient noise, such as background and physical sounds influence customer satisfaction and effectively controlling the sound environme

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::86e8c10cf499146a292c034e93899762
https://doi.org/10.53703/001c.29831

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