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pro vyhledávání: '"Sumirah Wati"'
Publikováno v:
Management Science Letters, Vol 10, Iss 5, Pp 1095-1102 (2019)
The intense competition in the airline industry urges adjustment to service quality and pricing. Alterations to service quality and price may lead to service degeneration and price unfairness, which will affect customer satisfaction and trust. The ob
Externí odkaz:
https://doaj.org/article/bdafb52ed3b24199b638b4ca06a82026
Publikováno v:
Management Science Letters, Vol 10, Iss 5, Pp 1095-1102 (2019)
The intense competition in the airline industry urges adjustment to service quality and pricing. Alterations to service quality and price may lead to service degeneration and price unfairness, which will affect customer satisfaction and trust. The ob
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0206b6fac6d67ce729a4cd23c063d72a
https://doi.org/10.5267/j.msl.2019.10.033
https://doi.org/10.5267/j.msl.2019.10.033