Zobrazeno 1 - 10
of 13
pro vyhledávání: '"Sumei Van Antwerpen"'
Publikováno v:
The Journal of Quality in Education, Vol 14, Iss 24 (2024)
Private Higher Education Institutions (PHEIs) have expanded globally, embedding themselves in highly competitive markets. To navigate this environment, the enhancement of service quality, particularly through the SERVQUAL model, is crucial for gainin
Externí odkaz:
https://doaj.org/article/4c6472a627e248e59b33aa64c67857ef
Publikováno v:
The Journal of Quality in Education, Vol 14, Iss 23 (2024)
The worldwide surge in demand for higher education (HE) aligns with an increasing need for effective student funding systems, particularly in countries where poverty poses a significant barrier to accessing HE. An international perspective on governm
Externí odkaz:
https://doaj.org/article/38c8dfb0a2a34d9d82dcbea265480762
Autor:
Sumei van Antwerpen
Publikováno v:
International Journal of Applied Sciences in Tourism and Events, Vol 7, Iss 2, Pp 108-119 (2023)
The concept of an established international body of knowledge implies being updated with a respected good standing. The EMBOK (event management body of knowledge) may have some limitations in need of an update to be clearly distinguished. EM (event m
Externí odkaz:
https://doaj.org/article/b332a5bad7ab427981aacfa23e82104e
Publikováno v:
The Journal of Quality in Education, Vol 13, Iss 21 (2023)
The primary purpose of this paper was to develop an industry-specific service quality framework for private higher education institutions in an open distance e-learning environment in South Africa. Service quality for higher education operations is a
Externí odkaz:
https://doaj.org/article/7edbc3c728b5416cb48e5fdc7d3fcd16
Autor:
Sumei Van Antwerpen
Publikováno v:
International Journal of Business & Management Studies. :63-75
This article reports on the experiences of managers in outsourcing telecommunications call centers in South Africa on service quality and efficiency, and whether service quality is sacrificed for service efficiency. This qualitative case study collec
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::12c3b3188f819d3654496858b1b36829
https://doi.org/10.56734/ijbms.v3n12a5
https://doi.org/10.56734/ijbms.v3n12a5
Autor:
Elsabe Scholtz, Sumei Van Antwerpen
Publikováno v:
Journal of Contemporary Management. 18:231-256
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ac2004e9313b4526eccf9ef77895eadd
https://doi.org/10.35683/jcm20127.128
https://doi.org/10.35683/jcm20127.128
Autor:
Sumei van Antwerpen
Publikováno v:
Journal of Communication. 7:197-207
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c7af534ce28dcd3e1e02b9e317ddb6e6
https://doi.org/10.1080/0976691x.2016.11884898
https://doi.org/10.1080/0976691x.2016.11884898
Autor:
Sumei van Antwerpen
Publikováno v:
Journal of Social Sciences. 48:1-15
This study was prompted by the fact that few research studies have focused on non-managerial administrative employees in the South African public service. The study aims to provide a conceptual Hum...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3c6a502eeb342df3359e4e09469e5bc6
https://doi.org/10.1080/09718923.2016.11893565
https://doi.org/10.1080/09718923.2016.11893565
Autor:
Sumei van Antwerpen, Alet S. Tolmay
Publikováno v:
International Journal of Logistics Systems and Management. 38:409
The South African automotive industry is an important sector that contributes substantially to the country's economy. The sustainability of local suppliers within South African automotive supply chains is under threat because of global pressures, esp
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7738217d4255395632232900a997985b
https://doi.org/10.1504/ijlsm.2021.114761
https://doi.org/10.1504/ijlsm.2021.114761
Autor:
Sumei van Antwerpen
Publikováno v:
Africa Education Review. 12:680-695
Due to copyright restrictions, the full text of this article is not attached to this item. Please follow the link, http://dx.doi.org/10.1080/18146627.2015.1112159 to access the online version on the publisher's website
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c82fc2b3e3c2068580ae8718f48567d1
https://doi.org/10.1080/18146627.2015.1112159
https://doi.org/10.1080/18146627.2015.1112159