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pro vyhledávání: '"Steven Desmet"'
Publikováno v:
International Journal of Service Industry Management. 9:359-376
Notes that the nature of the service process makes the measurement of productivity and quality more difficult. In this paper a methodology to delineate relevant indicators of productivity and quality for services is developed. For both types of indic
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6e865994a0210a48ae8df45b0ed82295
https://doi.org/10.1108/09564239810228867
https://doi.org/10.1108/09564239810228867
