Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

Autor: Louise Locock, Chris Graham, Jenny King, Stephen Parkin, Alison Chisholm, Catherine Montgomery, Elizabeth Gibbons, Esther Ainley, Jennifer Bostock, Melanie Gager, Neil Churchill, Sue Dopson, Trish Greenhalgh, Angela Martin, John Powell, Steve Sizmur, Sue Ziebland

Publikováno v: Health Services and Delivery Research, Vol 8, Iss 13 (2020)

Background and aim: The NHS collects a large number of data on patient experience, but there are concerns that it does not use this information to improve care. This study explored whether or not and how front-line staff use patient experience data f

Externí odkaz: https://doaj.org/article/3a2cb8352043477abc24d8ef9a68069e

Differences in treatment approach between ethnic groups

Autor: Steve Sizmur, Andrew McCulloch

Publikováno v: Mental Health Review Journal, 2016, Vol. 21, Issue 2, pp. 73-84.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/MHRJ-05-2015-0016

Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

Autor: Melanie Gager, John Powell, Jenny King, Chris Graham, Louise Locock, Trish Greenhalgh, Neil Churchill, Steve Sizmur, Esther Ainley, Catherine Montgomery, Sue Ziebland, Sue Dopson, Angela Martin, Alison Chisholm, Elizabeth Gibbons, Stephen Parkin, Jennifer Bostock

Publikováno v: Health Services and Delivery Research, Vol 8, Iss 13 (2020)
Locock, L, Graham, C, King, J, Parkin, S, Chisholm, A, Montgomery, C, Gibbons, E, Ainley, E, Bostock, J, Gager, M, Churchill, N, Dopson, S, Greenhalgh, T, Martin, A, Powell, J, Sizmur, S & Ziebland, S 2020, ' Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation ', Health Services and Delivery Research, vol. 8, no. 13 . https://doi.org/10.3310/hsdr08130

Background and aim The NHS collects a large number of data on patient experience, but there are concerns that it does not use this information to improve care. This study explored whether or not and how front-line staff use patient experience data fo

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::09adb88d6d65e929ab41b8f450f7c4f4
https://doi.org/10.3310/hsdr08130

Optimising response rates in a national postal survey evaluating community mental health care: four interventions trialled

Autor: Eliza Swinn, Steve Sizmur, Alison Wright, Tiffany Gooden

Publikováno v: Journal of mental health (Abingdon, England).

The Community Mental Health Survey (CMHS) is a valuable resource of information on experiences of mental health care in England; however, response rates are declining.To increase the overall response rate and response rate of young adult service user

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::441414e7449c7d3e6c5b5ada15cfca25
https://pubmed.ncbi.nlm.nih.gov/33999760

The Relational Aspects of Care Questionnaire: item reduction and scoring using inpatient and accident and emergency data in England

Autor: Jenny King, Steve Sizmur, Crispin Jenkinson, Susanne Käsbauer, Robyn Cooper, Laura Kelly, Chris Graham

Publikováno v: Patient Related Outcome Measures
Patient Related Outcome Measures, Vol Volume 9, Pp 173-181 (2018)

Laura Kelly,1 Steve Sizmur,2 Susanne Käsbauer,2 Jenny King,2 Robyn Cooper,2 Crispin Jenkinson,1 Chris Graham2 1Health Services Research Unit, Nuffield Department of Population Health, University of Oxford, Oxford, UK; 2Research Division, Picker Inst

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ace431064e9c72860ae40fb9c274d822
http://europepmc.org/articles/PMC6016282