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Autor:
Stephen Js Hart
Publikováno v:
Retail and Distribution Management. 5:18-22
Relatively little attempt has so far been made to assess the cost of training in retail organisations. But it is essential that an attempt be made to assess training as an investment, and to control the function so that the best possible return is ob
Autor:
Stephen Js Hart
Publikováno v:
Retail and Distribution Management. 4:40-43
The problem of how to assess the value of training in terms of its effects on turnover and profitability is not a new one for retail management. Certain specific consequences—declining staff turnover, absenteeism, and accident rates—are relativel