Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Soumaya Cheikhrouhou"'
Publikováno v:
Journal of Brand Management. 29:454-469
Publikováno v:
Journal of Telecommunications and the Digital Economy. 10:126-146
Measuring and managing customer experience is increasingly becoming a priority in the experience-laden hospitality context. With the growing desire of consumers for living more authentic experiences, the collaborative consumption (CC) model has gaine
Autor:
Soumaya Cheikhrouhou, Deny Bélisle
Publikováno v:
Proceedings of the 52nd International Academic Conference, Barcelona.
Package often represents the consumers? first contact with the product on the point of purchase (Underwood & Klein, 2002). Besides, consumers exposure to package often continues until its full consumption (Chandon, 2013). Package design elements have
Publikováno v:
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration. 21:361-375
This study is a step forward in the continued evolution of our understanding of multiple standards of customer service expectations. By developing a higher-order factor model, we examine the existence of hypothesized functional and technical dimensio