Social Media For Consumer Engagement: Co-Creating Guidance for Hospitals, Service Providers and Consumers

Autor: Louisa Walsh, Nerida Hyett, Dean Hewson, Jayne Howley, Nicole Juniper, Chi Li, Belinda MacLeod-Smith, Sophie Rodier, Sophie Hill

Publikováno v: International Journal of Qualitative Methods, Vol 21 (2022)

There has been interest in using social media for consumer engagement in hospitals, particularly for service design and quality improvement, but services have identified a need for guidance. This article outlines the methods used to involve stakehold

Externí odkaz: https://doaj.org/article/92a9c3d06f9c4df091ac71d59a0ad9e1

Telephone follow-up of oncology patients: the contribution of the nurse specialist for a Service-Dominant Logic in hospital

Autor: Corinne Rochette, Anne Sophie Michallet, Stéphanie Malartre-Sapienza, Sophie Rodier

Publikováno v: BMC Health Services Research, Vol 21, Iss 1, Pp 1-13 (2021)

Abstract Background The French healthcare system is characterised by a shift towards outpatient care and the desire to develop telemedicine affirmed in the collective commitment “Ma santé 2022” presented by President Macron in 2018. In France, r

Externí odkaz: https://doaj.org/article/3bfa07e64595496096c99609807afba3

Social Media as a Tool for Consumer Engagement in Hospital Quality Improvement and Service Design: Barriers and Enablers for Implementation

Autor: Chi Li, Sophie Hill, Louisa Walsh, Nicole Juniper, Sophie Rodier, Belinda MacLeod-Smith, Nerida Hyett, Jayne Howley

Publikováno v: International Journal of Health Policy and Management.

Background: Social media can be used to engage consumers in hospital service design and quality improvement (QI) activities, however its uptake may be limited by a lack of guidance to support implementation. This article presents the perceived barrie

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b05a9ac88cd086f95fd8386ad559c345
https://doi.org/10.34172/ijhpm.2021.151

The use of social media as a tool for stakeholder engagement in health service design and quality improvement: A scoping review. (Preprint)

Autor: Louisa Walsh, Nerida Hyett, Nicole Juniper, Chi Li, Sophie Rodier, Sophie Hill

BACKGROUND Health-related social media use by health consumers and organisations is increasingly common but few health organisations have embraced its potential for engaging stakeholders in health service design and quality improvement (QI) activitie

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::63d695a50d41202a63c89b079b5edd67
https://doi.org/10.2196/preprints.18620

Adaptation dynamique de processus métier. Application au circuit du médicament à l’AP-HM

Autor: Renaud Angles, Philippe Ramadour, Sophie Rodier

Publikováno v: Ingéniérie des Systèmes d'Information
Ingéniérie des Systèmes d'Information, Lavoisier, 2014, 19 (2), pp.35-60. ⟨10.3166/isi.19.2.35-60⟩
Ingéniérie des Systèmes d'Information, 2014, 19 (2), pp.35-60. ⟨10.3166/isi.19.2.35-60⟩

Variability is inherent in health processes and the diversity of implementation cases implies the need to control the modeling and management of those processes as well as their adaptation to highly dynamic environments. Research conducted within the

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8b0d886830db108511a150f36c4569ee
https://doi.org/10.3166/isi.19.2.35-60