Výsledky vyhledávání - "Sofie Claeys"

Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies

Autor: Gijs Fannes, An-Sofie Claeys

Publikováno v: Journal of Language and Social Psychology. 42:3-30

This study examines how both the content (i.e., denial vs. apology) and the verb voice (i.e., active voice vs. passive voice) of a crisis response affect the public's perception of crisis responsibility and, subsequently, the reputation of an organiz

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::04556031576a8ce9bfe6ce1585fbbdb8
https://doi.org/10.1177/0261927x221108120

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From Message to Messenger: Should Politicians Lead-by-Example to Increase Compliance with Public Health Directives?

Autor: An-Sofie Claeys, Aurélie De Waele

Publikováno v: Health communication

This study proposes that in order to increase compliance with government directives during health crises, we should consider the message as well as the messenger. Prior research shows that highly instructional crisis communication increases complianc

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c302ffefc4387439121e0ad4cd174755
https://pubmed.ncbi.nlm.nih.gov/36453247

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Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines

Autor: An-Sofie Claeys, Ellen Soens

Publikováno v: Journal of Communication Management. 25:454-471

PurposeThe purpose of this paper is to examine the effectiveness of social media guidelines (SMGs), as well as their impact on control mutuality, a sub-dimension of the organization–employee relationship (OER). A total of two studies compare guidel

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::1e586db28e489c0435a2176f60309b54
https://doi.org/10.1108/jcom-02-2021-0017

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Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation

Autor: Lieze Schoofs, An-Sofie Claeys

Publikováno v: Journal of Business Research. 130:271-282

In this study, we conducted two experiments to examine how emotions expressed, both verbally and visually, by the CEO of an organization in crisis affect organizational reputation. In the first experiment, we compared the impact of emotional (sadness

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::610f593d0dfb921ec46a5f7e104e5236
https://doi.org/10.1016/j.jbusres.2021.03.020

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The power of empathy: the dual impacts of an emotional voice in organizational crisis communication

Autor: An-Sofie Claeys, Lieze Schoofs, Aurélie De Waele

Publikováno v: Journal of Applied Communication Research. 48:350-371

This study examines how sadness, expressed through the voice of a CEO of an organization in crisis, affects the public's perceptions in times of crisis. A first experiment shows that a sad voice in...

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ea54f50e922699e7c6a4a3085d8c16f2
https://doi.org/10.1080/00909882.2020.1750669

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Informing the public matters : a field experiment during an ongoing health crisis in Belgium

Autor: Aurélie De Waele, An-Sofie Claeys, Eva Koppen

Publikováno v: Journal of contingencies and crisis management

During an ongoing outbreak of Legionnaires' disease in Belgium, residents of the affected area took part in an online field experiment. The impact of four distinct crisis messages used by the Belgian authorities was tested on uncertainty, fear and tr

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::62d4868cf549c58707ad60e014f658b8
https://hdl.handle.net/10067/1824910151162165141

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