Zobrazeno 1 - 10
of 124
pro vyhledávání: '"Soe Tsyr Yuan"'
Publikováno v:
Kybernetes, 2015, Vol. 44, Issue 10, pp. 1504-1522.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/K-01-2015-0004
Autor:
WEI-LUN CHANG1 wlchang@mail.tku.edu.tw, SOE-TSYR YUAN2 yuans@mis.nccu.edu.tw, LI, ELDON Y.3 eli@calpoly.edu
Publikováno v:
Communications of the ACM. Nov2009, Vol. 52 Issue 11, p118-124. 7p. 4 Diagrams, 3 Charts.
Autor:
Soe-Tsyr Yuan, Yen-Hao Hsieh
Publikováno v:
Total Quality Management & Business Excellence. 32:511-527
Satisfactory service experience not only enables customers to have wonderful memories but also attracts more customers. Managing service experience clues for influencing customers’ rational and emo...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1925fbad6f7f545e9ddcda7089f790a7
https://doi.org/10.1080/14783363.2019.1596021
https://doi.org/10.1080/14783363.2019.1596021
Autor:
Chun-Ya Yang, Soe-Tsyr Yuan
Publikováno v:
Kybernetes. 46:236-255
Purpose Most existing recommendation systems or technologies are functional-oriented. Recommending services, nevertheless, requires the consideration of service experiences perceived by customers being individually unique and emphasizing the emotiona
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::355c5536be60c9f5bc99339c548f38f0
https://doi.org/10.1108/k-01-2016-0014
https://doi.org/10.1108/k-01-2016-0014
Publikováno v:
Conference Proceedings of the Academy for Design Innovation Management. 1
It is widely recognized that Product-Service System (PSS) is a promising new business creation approach. In the digital era and with the rise of the service economy, PSS provides enterprises with additional approaches to create sustainable innovation
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::350a6e7373614a7a9d9f1d3e5757857c
https://doi.org/10.33114/adim.2017.235
https://doi.org/10.33114/adim.2017.235
Autor:
Yen-Hao Hsieh, Soe-Tsyr Yuan
Publikováno v:
International Journal of Quality and Service Sciences. 8:498-515
Purpose This study aims propose an innovative notion of the advanced technology based on the expectation theory and the emotion theory for a case study of the context-aware service system applied to the exhibition service sector. Design/methodology/a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b6aa82c6dbb8fa0d7a350a1192f40c87
https://doi.org/10.1108/ijqss-01-2016-0004
https://doi.org/10.1108/ijqss-01-2016-0004
Autor:
Soe-Tsyr Yuan, Yen-Hao Hsieh
Publikováno v:
International Journal of Information Technology & Decision Making. 15:119-149
Customer expectation has been an important issue across different academic fields. Customer expectation management enables service providers to provide customers with suitable services in order to achieve high customer satisfaction especially in real
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::70c679e4b8ec155a7a0851762de7a07b
https://doi.org/10.1142/s0219622015500352
https://doi.org/10.1142/s0219622015500352
Publikováno v:
Kybernetes. 44:1504-1522
Purpose – In the service economy era, service value is created from the evaluation of customer experience and it is important to study alliance partner selection for improving service provision. Nevertheless, most of the existing alliance partner s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::31a75132457c8024a79714c480e4d504
https://doi.org/10.1108/k-01-2015-0004
https://doi.org/10.1108/k-01-2015-0004
Autor:
Cindy Yunhsin Chou, Soe-Tsyr Yuan
Publikováno v:
The Service Industries Journal. 35:368-387
This study aims to develop a conceptual framework pertaining to a service-driven social community and its relation to customer well-being. This paper draws on motivations and self-determination theory to expand an existing empowerment framework for a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7cdbb0960ecc2e05498581a49f9f269b
https://doi.org/10.1080/02642069.2015.1015520
https://doi.org/10.1080/02642069.2015.1015520
Autor:
Yen-Hao Hsieh, Soe-Tsyr Yuan
Publikováno v:
Kybernetes. 44:202-219
Purpose – The purpose of this paper is to propose a service-dominant (S-D) logic-based input-output analysis approach to systematically measure the effects of technology spillover in the service sector. Design/methodology/approach – This study us
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::981e57d9ee4f77b051c0b6f83fed7c88
https://doi.org/10.1108/k-05-2013-0093
https://doi.org/10.1108/k-05-2013-0093