Rethinking Customer Mistreatment at the Service Frontlines.

Autor: Wu, Yu¹ (AUTHOR), Smith, Nicholas Aaron² (AUTHOR), Zettna, Nate³ (AUTHOR), Van Jaarsveld, Danielle⁴ (AUTHOR), Koopmann, Jaclyn⁵ (AUTHOR), Zhang, Kaixin⁶ (AUTHOR), Groth, Markus⁶ (AUTHOR), Danatzis, Ilias⁷ (AUTHOR), Möller-Herm, Jana⁸ (AUTHOR), Bellamkonda, Neha⁹ (AUTHOR), Chandra Sheel, Rahul¹⁰ (AUTHOR), Subramony, Mahesh Vaidyanathan² (AUTHOR)

Publikováno v: Academy of Management Annual Meeting Proceedings. 2024, Vol. 2024 Issue 1, pN.PAG-N.PAG. 1p.

Priorities for Research on Customer Mistreatment in the Evolving Workplace.

Autor: Subramony, Mahesh Vaidyanathan, Van Jaarsveld, Danielle, Koopmann, Jaclyn, Walker, David Doug, Zettna, Nate, Yu Wu, Smith, Nicholas Aaron, Danatzis, Ilias, Su Kyung Kim, Wang, Karyn L., Groth, Markus, Xinyu Hu, Cockburn, Bethany, Möller-Herm, Jana, Herm, Steffen

Publikováno v: Academy of Management Annual Meeting Proceedings; 2023, Vol. 2023 Issue 1, p2229-2229, 1p