Zobrazeno 1 - 7
of 7
pro vyhledávání: '"Simillidou, Aspasia"'
Publikováno v:
In Journal of Business Research January 2023 155 Part B
Autor:
Simillidou, Aspasia
This doctoral investigation explores the area of emotional labour in relation to aggressive customers’ behaviours. In more detail, it is focussing on the way employees engage in emotional labour, which can be done either by surface acting or deep a
Externí odkaz:
https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.716967
Publikováno v:
International Journal of Contemporary Hospitality Management, 2020, Vol. 32, Issue 11, pp. 3665-3683.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJCHM-05-2020-0423
Autor:
Simillidou, Aspasia, Christofi, Michael, Glyptis, Loukas, Papatheodorou, Andreas, Vrontis, Demetris
Publikováno v:
In Journal of Hospitality and Tourism Management December 2020 45:429-443
Publikováno v:
Journal for Global Business Advancement; 2019, Vol. 12 Issue: 2 p232-253, 22p
Autor:
Simillidou, Aspasia
This doctoral investigation explores the area of emotional labour in relation to aggressive\ud customers’ behaviours. In more detail, it is focussing on the way employees engage in\ud emotional labour, which can be done either by surface acting or
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=core_ac_uk__::991aa0cc4b10b4d86a87fef58ad18be3