Zobrazeno 1 - 10 of 10 pro vyhledávání: '"Silvia Ortiz-Bonnín"'
1
Linking ‘unit emotion work’ to customer satisfaction and loyalty: A multilevel study in the hospitality industry
Autor: Dieter Zapf, Amparo Caballer, Silvia Ortiz-Bonnín, M. Esther García-Buades
Publikováno v: Current Psychology. 41:2521-2534
Emotion work, or the requirement to display certain emotions at the workplace, has been predominantly studied from an individual perspective. However, many services are commonly provided by work-units and teams and, therefore, studying ‘unit emotio
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::0e0bb025dd18ba7ddfb5a85c710d73bd
https://doi.org/10.1007/s12144-021-01646-2
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5
Happy-Productive Teams and Work Units: A Systematic Review of the ‘Happy-Productive Worker Thesis’
Autor: José M. Peiró, Silvia Ortiz-Bonnín, Malgorzata W. Kozusznik, Maria Isabel Montañez-Juan., M. Esther García-Buades
Publikováno v: International Journal of Environmental Research and Public Health
The happy-productive worker thesis (HPWT) assumes that happy employees perform better. Given the relevance of teams and work-units in organizations, our aim is to analyze the state of the art on happy-productive work-units (HPWU) through a systematic
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0a310eaa22ed2f5f648449fd0f2cc465
http://europepmc.org/articles/PMC6981377
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6
Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship
Autor: Dieter Zapf, Amparo Caballer, M. Esther García-Buades, Silvia Ortiz-Bonnín
Publikováno v: Journal of Personnel Psychology. 15:125-133
Abstract. Emotion work, or the requirement to display certain emotions during service interactions, may produce burnout when these emotions are not truly felt – emotion rule dissonance. Building on the support-buffering model we hypothesized that a
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::850bbb4398375e28f876099973fa82c1
https://doi.org/10.1027/1866-5888/a000160
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7
Engaged teams deliver better service performance in innovation climates
Autor: José M. Peiró, Esther García-Buades, Silvia Ortiz-Bonnín, Vicente Martínez-Tur
Publikováno v: European Journal of Work and Organizational Psychology. 25:597-612
Building on the interactionist approach and the consideration of service organizations as open-systems, this study examines the moderating role of team climate for innovation on the relationship between team engagement and service performance. The sa
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::885c68f965af10f544969d932f184b5b
https://doi.org/10.1080/1359432x.2016.1171752
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9
[Validation of the Spanish version of the Frankfurt Emotion Work Scales]
Autor: Silvia, Ortiz Bonnín, Capilla, Navarro Guzmán, Esther, García Buades, Carmen, Ramis Palmer, M Antonia, Manassero Mas
Publikováno v: Psicothema. 24(2)
This study presents the validity and reliability analysis of a questionnaire that assesses emotion work in the service sector. Emotion work is a term introduced by Hochschild (1983) and it refers to the expression of organizationally desirable emotio
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::0a8aca72c9d2c166a66807ab394f757d
https://pubmed.ncbi.nlm.nih.gov/22420366
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