Výsledky vyhledávání - "Silvia Martelo Landroguez"

Autor: Silvia Martelo Landroguez, María del Mar Miras Rodríguez

Publikováno v: Portal de Vídeo Didáctico de la Universidad de Sevilla.

BusinesScape es un escape room desarrollado por primera vez en el curso 2019/2020 y que se ha llevado a cabo durante tres ediciones en la Facultad de Ciencias Económicas y Empresariales. Los docentes implicados en este proyecto estamos convencidos d

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::01e9445189caa2cd203e6ac3cca523a2
https://doi.org/10.35466/vid2023n7576

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Akademický článek

Managing knowledge to create customer service value

Autor: Silvia Martelo-Landroguez, David Martin-Ruiz

Publikováno v: Journal of Service Theory and Practice, 2016, Vol. 26, Issue 4, pp. 471-496.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/JSTP-06-2014-0137

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Akademický článek

Critical processes of knowledge management: An approach toward the creation of customer value

Autor: Ignacio Cepeda-Carrion, Silvia Martelo-Landroguez, Antonio L. Leal-Rodríguez, Antonio Leal-Millán

Publikováno v: European Research on Management and Business Economics, Vol 23, Iss 1, Pp 1-7 (2017)

The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in th

Externí odkaz: https://doaj.org/article/4eb0b4364bd64b3581703fe1486e9751

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BUSINESSCAPE II

Autor: Silvia Martelo Landroguez, María del Mar Miras Rodríguez

Publikováno v: Mejorando la enseñanza a través de la innovación educativa. ISBN: 9788411226868

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::aac5763855442f78d04b20885a2dc4f2
https://doi.org/10.2307/jj.1866701.56

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Akademický článek

Developing an integrated vision of customer value

Autor: Silvia Martelo Landroguez, Carmen Barroso Castro, Gabriel Cepeda-Carrión

Publikováno v: Journal of Services Marketing, 2013, Vol. 27, Issue 3, pp. 234-244.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/08876041311330726

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Knowledge management issues in the EFQM excellence model framework

Autor: Fernando Criado-García, Arturo Calvo-Mora, Silvia Martelo-Landroguez

Publikováno v: idUS: Depósito de Investigación de la Universidad de Sevilla
Universidad de Sevilla (US)
idUS. Depósito de Investigación de la Universidad de Sevilla
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Purpose The purpose of this paper is to identify knowledge as a key strategic resource within the EFQM excellence model. The study also analyses whether the EFQM model helps to create an adequate context for successful knowledge management (KM). A de

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4cc0694c72b9df9d2e0057ac0e1bd13c
https://doi.org/10.1108/ijqrm-11-2018-0317

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Akademický článek

The cycle of customer value: a model integrating customer and firm perspectives

Autor: Silvia Martelo-Landroguez, Carmen Barroso-Castro, Gabriel Cepeda

Publikováno v: Journal of Business Economics and Management, Vol 16, Iss 2 (2014)

The aim of this paper is to contribute to the strategic management literature by identifying a relationship between customer value seen from the customer perspective and customer value seen from the firm perspective, and how this relationship might a

Externí odkaz: https://doaj.org/article/8169349821cc45e49b4db38be20b60a9

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An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty

Autor: Jerónimo García-Fernández, Silvia Martelo-Landroguez, Gabriel Cepeda-Carrión, Luisa Vélez-Colón

Publikováno v: idUS. Depósito de Investigación de la Universidad de Sevilla
instname

Purpose This study aims to analyze the impact and predictive capacity of organizational culture on both customer loyalty and organizational performance in health clubs using data from managers and customers of health clubs in Spain. Design/methodolog

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::24516b151121fd00f422818c30119f8c
https://doi.org/10.1108/jhtt-09-2017-0100

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The effect of organizational memory on organizational agility: Testing the role of counter-knowledge and knowledge application

Autor: Juan Gabriel Cegarra-Navarro, Silvia Martelo-Landroguez

Publikováno v: idUS: Depósito de Investigación de la Universidad de Sevilla
Universidad de Sevilla (US)
idUS. Depósito de Investigación de la Universidad de Sevilla
instname

PurposeIntellectual capital includes what employees know and the agility to search and retrieve knowledge (organizational agility). Organizational agility could be seen as the result of using validated routines and protocols (knowledge application),

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c27db6dbae2534e522d890ab5068ca3a

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A Collaboration Climate and Effectiveness of Knowledge Management

Autor: Silvia Martelo-Landroguez, Juan Gabriel Cegarra-Navarro, Gabriel Cepeda-Carrión, Aurora Martínez-Martínez

Publikováno v: Eurasian Business Perspectives ISBN: 9783030401597

This research aims to increase the vision of strategic knowledge management through collaboration in high education institutions. Data was obtained from online MBA students. A total of 165 students from five countries responded to a survey. The techn

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::8f626c63e48803e3812f0a198299697d
https://doi.org/10.1007/978-3-030-40160-3_9

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