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Publikováno v:
Business Process Management Journal. 10:387-399
This paper explores the implementation of a process‐based management system within a service organisation that has recently achieved certification of its quality management system to the ISO 9001:2000 requirements. Many academics and business peopl
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f7e5b4d6f0aa9f46915bc98324861d54
https://doi.org/10.1108/14637150410548065
https://doi.org/10.1108/14637150410548065
Publikováno v:
Business Process Management Journal; 2004, Vol. 10 Issue 4, p387-399, 13p