Zobrazeno 1 - 1
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pro vyhledávání: '"Shang Q. Guo"'
Autor:
R. Lavrado, Shang Q. Guo, J. K Singh, Larisa Shwartz, Pradipta De, Melissa J. Buco, Venkateswara R. Madduri, Manish Gupta, Daniela Rosu, David Loewenstern
Publikováno v:
SOCA
In this paper, we address the problem of reducing the occurrence of Human Errors that cause service interruptions in IT Service Support and Delivery operations. Analysis of a large volume of service interruption records revealed that more than 21% of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ef338ad826baa25eed441ef5b9c6b381
https://doi.org/10.1109/soca.2010.5707161
https://doi.org/10.1109/soca.2010.5707161
