Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Shahin Rasoulian"'
Publikováno v:
Journal of Service Research. 26:44-63
Building on the literatures on service failure and crisis seriousness, we develop a framework to understand the effects of a specific type of service crisis (i.e., data breaches) and organizational recovery resources on the reactions of the stock mar
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::98e61dd46eeb8570b3632a07d2b6e3aa
https://doi.org/10.1177/10946705211036944
https://doi.org/10.1177/10946705211036944
Publikováno v:
Journal of the Academy of Marketing Science. 45:789-806
The extant literature has studied the effects of a firm’s service recovery efforts on the reactions of customers and employees following an individual service failure. However, the impact of recovery efforts on a firm’s performance after a public
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ffff4c12e4224ac321b2afaeec41c755
https://doi.org/10.1007/s11747-017-0543-8
https://doi.org/10.1007/s11747-017-0543-8