Zobrazeno 1 - 10
of 258
pro vyhledávání: '"Shachaf, Pnina"'
Autor:
Wendy Furlan
Publikováno v:
Evidence Based Library and Information Practice, Vol 2, Iss 2, Pp 97-100 (2007)
Objective – To examine whether librarians provide equitable virtual reference services to diverse user groups.Design – Unobtrusive method of defined scenarios submitted via e-mail.Setting – Twenty‐three Association of Research Libraries (ARL)
Externí odkaz:
https://doaj.org/article/44ebbe8f354d40d8bd1cb4528a059440
Autor:
Elise Cogo
Publikováno v:
Evidence Based Library and Information Practice, Vol 4, Iss 2, Pp 152-154 (2009)
Objectives – This study evaluates the level to which virtual (asynchronous e-mail) reference services adhere to professional guidelines. Specifically, it addresses the following research questions:1) To what extent do virtual reference services adh
Externí odkaz:
https://doaj.org/article/073fdb37a5a343b4a8a47f63c431f93a
Autor:
Shachaf, Pnina, Oltmann, Shannon M.
Publikováno v:
Shachaf, Pnina and Oltmann, Shannon M. E-quality and e-service equality., 2007 . In Hawaii International Conference on System Sciences (HICSS-40), Waikoloa, HI (US), 3-7 January 2007. [Conference paper]
Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analy
Externí odkaz:
http://eprints.rclis.org/12413/
Publikováno v:
Allen, Jonathan P. and Rosenbaum, Howard and Shachaf, Pnina Web 2.0: A Social Informatics Perspective., 2007 . In 13th Americas Conference on Information Systems, Keystone, CO (US), 9-12 August 2007. [Conference paper]
This position paper argues that the Web 2.0 phenomenon is an important object of study for information systems research, and that a social informatics approach to understanding Web 2.0 is particularly relevant and useful. We discuss Wikipedia as an e
Externí odkaz:
http://eprints.rclis.org/12416/
Autor:
Shachaf, Pnina
Publikováno v:
Shachaf, Pnina A Comparative Assessment of Answer Quality on Four Question Answering Sites. Journal of Information Science, 2011, vol. 20, n. 10, pp. 1-13. [Journal article (Paginated)]
Question answering (Q&A) sites, where communities of volunteers answer questions, may provide faster, cheaper, and better services than traditional institutions. However, like other Web 2.0 platforms, user-created content raises concerns about inform
Externí odkaz:
http://eprints.rclis.org/20328/
Autor:
Shachaf, Pnina, Hara, Noriko
Publikováno v:
Shachaf, Pnina and Hara, Noriko Beyond vandalism: Wikipedia trolls. Journal of Information Science, 2010, vol. 36, n. 3, pp. 357-370. [Journal article (Paginated)]
Research on trolls is scarce, but their activities challenge online communities; one of the main challenges of the Wikipedia community is to fight against vandalism and trolls. This study identifies Wikipedia trolls’ behaviours and motivations, and
Externí odkaz:
http://eprints.rclis.org/15530/
Publikováno v:
Shachaf, Pnina and Hara, Noriko and Hew, Khe Foon Cross‐cultural analysis of the Wikipedia community. Journal of the American Society of Information Science and Technology, 2010, vol. 61, n. 10, pp. 2097-2108. [Journal article (Paginated)]
This paper reports a cross‐cultural analysis of four Wikipedias in different languages and demonstrates their roles as communities of practice (CoPs). Prior research on CoPs and on the Wikipedia community often lacks cross‐cultural analysis. Desp
Externí odkaz:
http://eprints.rclis.org/15529/
Autor:
Shachaf, Pnina
Publikováno v:
Shachaf, Pnina Social reference: Toward a unifying theory. Library and Information Science Research, 2010, vol. 32, pp. 66-76. [Journal article (Paginated)]
This article addresses the need for a theoretical approach to reference research and specifically concentrates on a lacuna in conceptual research on social reference. Social reference refers to online question answering services that are provided by
Externí odkaz:
http://eprints.rclis.org/20320/
Autor:
Shachaf, Pnina
Publikováno v:
Shachaf, Pnina The paradox of expertise: Is the Wikipedia Reference Desk as good as your library? Journal of Documentation, 2009, vol. 65, n. 6, pp. 977-996. [Journal article (Paginated)]
Purpose: This study aims to examine answers’ quality on the Wikipedia Reference Desk, and to compare it with library reference services. It examines whether Wikipedia volunteers outperform expert reference librarians and exemplify the paradox of ex
Externí odkaz:
http://eprints.rclis.org/20329/
Autor:
Shachaf, Pnina, Horowitz, Sarah M.
Publikováno v:
Shachaf, Pnina and Horowitz, Sarah M. Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Library & Information Science Research, 2008, vol. 30, n. 2, pp. 122-137. [Journal article (Paginated)]
This study evaluates the level of adherence to professional guidelines by virtual (e-mail) reference services. These professional guidelines are set up as standards to assure service quality; however, studies of virtual reference effectiveness rarely
Externí odkaz:
http://eprints.rclis.org/12414/