Zobrazeno 1 - 10
of 52
pro vyhledávání: '"Service triad"'
Autor:
Phillips, Chelsea, Russell–Bennett, Rebekah, Odekerken-Schröder, Gaby, Mahr, Dominik, Letheren, Kate
Publikováno v:
Journal of Service Management, 2023, Vol. 34, Issue 4, pp. 770-805.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-03-2022-0091
Publikováno v:
Asia Pacific Journal of Marketing and Logistics, 2021, Vol. 34, Issue 9, pp. 2007-2031.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/APJML-03-2021-0155
Publikováno v:
Journal of Service Management, 2021, Vol. 33, Issue 2, pp. 246-292.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-10-2020-0372
Publikováno v:
Cleaner Logistics and Supply Chain, Vol 5, Iss , Pp 100077- (2022)
The Sharing economy (SE) has been affirmed as a new innovative business model able to answer the need for more flexible, agile, and sustainable logistics. Within the triadic mechanism governing SE solutions, the service enabler is a pivotal actor, as
Externí odkaz:
https://doaj.org/article/cc02d9f0818e44ebb7dbd7121ef509fd
Publikováno v:
Supply Chain Management: An International Journal, 2020, Vol. 26, Issue 3, pp. 359-370.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/SCM-03-2019-0119
Publikováno v:
Journal of Service Management, 2020, Vol. 32, Issue 3, pp. 438-458.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-09-2019-0295
Autor:
Broekhuis, Manda, Scholten, Kirstin
Publikováno v:
International Journal of Operations & Production Management, 2018, Vol. 38, Issue 5, pp. 1188-1204.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJOPM-12-2015-0754
Publikováno v:
International Journal of Physical Distribution & Logistics Management, 2018, Vol. 48, Issue 3, pp. 333-360.
Publikováno v:
Production and Operations Management, 31(8), 3352-3370. Wiley-Blackwell
We study service triads by examining the member-to-member exchanges underpinning service formation, functioning, and feedback. A service triad comprises two serviced customers from the supplier's standpoint and two service providers from the end user
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8834d752551f1d57bdd271c081416bc6
https://doi.org/10.1111/poms.13768
https://doi.org/10.1111/poms.13768
Autor:
Chelsea Phillips, Rebekah Russell–Bennett, Gaby Odekerken-Schröder, Dominik Mahr, Kate Letheren
Publikováno v:
Journal of Service Management.
PurposeThe human service triad (i.e. the relationship between the customer, frontline employee (FLE) and managerial employee) experiences a range of well-being challenges when faced with the introduction of service robots. Despite growth in service r
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ff67a2da6a967f2644a3c8d4074d492e
https://doi.org/10.1108/josm-03-2022-0091
https://doi.org/10.1108/josm-03-2022-0091