Zobrazeno 1 - 10
of 242
pro vyhledávání: '"Service quality dimensions"'
Autor:
George, Ajimon, Sahadevan, Jobin
Publikováno v:
Rajagiri Management Journal, 2023, Vol. 18, Issue 2, pp. 180-197.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/RAMJ-10-2023-0291
Autor:
Ajimon George, Jobin Sahadevan
Publikováno v:
Rajagiri Management Journal, Vol 18, Iss 2, Pp 180-197 (2024)
Purpose – This study aims to deal with the paucity of studies in the stages of the development of loyalty behaviour of customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel qu
Externí odkaz:
https://doaj.org/article/33f3550ed8e344cb9d559ad782841223
Autor:
Biswas, Abhijeet
Publikováno v:
International Journal of Productivity and Performance Management, 2022, Vol. 72, Issue 10, pp. 3048-3075.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJPPM-02-2022-0086
Autor:
Djalma Silva Guimaraes Junior, Fagner José Coutinho de Melo, Carlos Henrique Michels de Sant’anna, Larissa de Arruda Xavier, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 21, Iss 2 (2024)
Goal: This paper aims to identify the dimensions that impact the perception of the quality of Brazilian air services in the eyes of customers, using a questionnaire based on the SERVPERF model adapted for the service studied as a data collection inst
Externí odkaz:
https://doaj.org/article/dc24c81c5d01466dbb343b0d94d997ca
Autor:
Ali, Javed, Jusoh, Ahmad, Idris, Norhalimah, Nor, Khalil Md, Wan, Yulin, Abbas, Alhamzah F., Alsharif, Ahmed H.
Publikováno v:
The TQM Journal, 2022, Vol. 35, Issue 6, pp. 1378-1393.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/TQM-12-2021-0358
Publikováno v:
APMBA (Asia Pacific Management and Business Application), Vol 11, Iss 3, Pp 363-378 (2023)
BUMN (Indonesian State Owned Company) companies participating in the development of the digital industry are PT. KAI (Indonesian Railways Companies). In 2014, PT. KAI launched an official mobile application to make it easier for users to find informa
Externí odkaz:
https://doaj.org/article/776c75d5555d49268651cba7cba809b8
Publikováno v:
International Journal of Productivity and Performance Management, 2021, Vol. 72, Issue 2, pp. 469-490.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJPPM-04-2021-0196
Autor:
Tze Sheng Wong, Jennifer Kim Lian Chan
Publikováno v:
Heliyon, Vol 9, Iss 7, Pp e18403- (2023)
This paper reports the empirical findings of experience attributes and service quality dimensions of peer-to-peer accommodation (P2P) in Malaysia. Data collection was conducted using in-depth interviews, which involved 10 P2P accommodation hosts and
Externí odkaz:
https://doaj.org/article/067500e8065a41969b20887547eb7c77
Publikováno v:
BizInfo, Vol 13, Iss 1, Pp 19-24 (2022)
Starting from the findings of other authors that logistic service quality indeed affects customer satisfaction, the author of this paper wanted to examine whether this relation existed in the context of Serbian logistics practice. The research was co
Externí odkaz:
https://doaj.org/article/1a5673f229af469884b7a389e2d8dcba
Publikováno v:
The Journal of Quality in Education, Vol 13, Iss 21 (2023)
The primary purpose of this paper was to develop an industry-specific service quality framework for private higher education institutions in an open distance e-learning environment in South Africa. Service quality for higher education operations is a
Externí odkaz:
https://doaj.org/article/7edbc3c728b5416cb48e5fdc7d3fcd16