Zobrazeno 1 - 10
of 39
pro vyhledávání: '"Service operations strategy"'
Publikováno v:
International Journal of Operations & Production Management, 2020, Vol. 40, Issue 3, pp. 245-270.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJOPM-08-2018-0469
Autor:
Oliveira, Pedro, Roth, Aleda V.
Publikováno v:
International Journal of Operations & Production Management, 2012, Vol. 32, Issue 2, pp. 156-190.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/01443571211208614
Publikováno v:
International Journal of Operations & Production Management. 40:245-270
PurposeThe development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6695317163b519e1ac14b3de1477976a
https://doi.org/10.1108/ijopm-08-2018-0469
https://doi.org/10.1108/ijopm-08-2018-0469
Autor:
Cohen, Morris A, Guajardo, Jose A
This paper presents a framework for developing a differentiated strategy for the delivery of services. It summarizes the methodology introduced in Guajardo and Cohen in (Manuf Serv Oper Manag 30(3):440–454, 2018 [6]) and discusses modeling and impl
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::5c7d9b7ebb505246c32040b73c0273ce
https://escholarship.org/uc/item/41r297gb
https://escholarship.org/uc/item/41r297gb
Autor:
Jose A. Guajardo, Morris A. Cohen
Publikováno v:
Manufacturing & Service Operations Management, vol 20, iss 3
Manufacturing and Service Operations Management, vol 20, iss 3
Manufacturing and Service Operations Management, vol 20, iss 3
The decisions of whether and how to adopt service differentiation are at the core of a firm’s service operations strategy. This paper proposes a framework for service differentiation that highlights the identification and use of operating segments
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::f168eca4bc714949169022310bbfe1ff
https://escholarship.org/uc/item/6fg4k9z3
https://escholarship.org/uc/item/6fg4k9z3
Akademický článek
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Publikováno v:
Production and Operations Management. 21(3):423-443
E-Services, or the company's portfolio of service offerings available to its customers through the Internet, are an emerging area of interest to operations management. Yet little is known about the operations and capabilities needed for provision of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dris___02017::582ba35da6bf87970e1bc886bb1b1381
https://doi.org/10.1111/j.1937-5956.2011.01256.x
https://doi.org/10.1111/j.1937-5956.2011.01256.x
Publikováno v:
International Journal of Operations and Production Management. 32(2):156-190
Purpose: This paper coins the construct of Service Orientation (SO) and empirically develops its measurement in the context of business-to-business (B2B) e-commerce. SO is operationally defined as the business' overall propensity for delivering servi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dris___02017::9ab8b99f4af2846062adb9174980cb99
https://ciencia.ucp.pt/en/publications/ee5f853c-abf0-49b7-a11c-3dcac3781106
https://ciencia.ucp.pt/en/publications/ee5f853c-abf0-49b7-a11c-3dcac3781106
Akademický článek
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Publikováno v:
Manufacturing & Service Operations Management. 3(4):273-292
This research demonstrates that operations agility—defined as the ability to excel simultaneously on operations capabilities of quality, delivery, flexibility, and cost in a coordinated fashion—is a viable option for retail banks encountering inc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::cd2345410a8795f1f012d82a642f530c