Výsledky vyhledávání - "Service Recovery Strategies"

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Akademický článek

INTEGRATING TECHNOLOGY AND DIGITAL CONNECTIVITY IN SERVICE RECOVERY STRATEGIES TO ACHIEVE RECOVERY SATISFACTION DURING THE COVID-19 PANDEMIC: A HYBRID APPROACH

Autor: Steven Kayambazinthu Msosa

Publikováno v: Baltic Journal of Economic Studies, Vol 7, Iss 5, Pp 1-10 (2021)

Recently, the business landscape has changed because of the COVID-19 pandemic, which has led to changes in the behaviors of both customers and business owners. The COVID-19 pandemic and its associated restrictions on store closures have presented a n

Externí odkaz: https://doaj.org/article/3f124fea090d4fc4991dd988a231b9a9

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Akademický článek

ASSESSING THE INFLUENCE OF SERVICE RECOVERY STRATEGIES ON DISTRIBUTIVE JUSTICE IN HIGHER EDUCATION INSTITUTIONS

Autor: Msosa, Steven Kayambazinthu, Govender, Jeevarathnam P.

Publikováno v: Problems of Education in the 21st Century. 77(4):478-488

Externí odkaz: https://www.ceeol.com/search/article-detail?id=940807

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Dissertation/ Thesis

The impact of service recovery strategies on customer satisfaction with service recovery, repurchase intentions, word of mouth: An applied study of the role of perceived justice

Autor: Ali, Attia Abdelkader

In an era of intense competition, banks must prioritize the establishment of enduring customer connections by implementing efficient service recovery measures. Nevertheless, because of the inherent human factor involved in the delivery of banking ser

Externí odkaz: http://hdl.handle.net/10045/148527