Zobrazeno 1 - 10
of 1 050
pro vyhledávání: '"Service Desk"'
Autor:
Roman Jevsejev, Mindaugas Bereiša
Publikováno v:
Mokslas: Lietuvos Ateitis, Vol 16 (2024)
Technical support of IT infrastructure is a crucial aspect of organizational operations, with the most challenging task being ensuring service continuity. Quality support guarantees high IT efficiency, but complex incidents reduce support quality and
Externí odkaz:
https://doaj.org/article/3dd3e3539ea746d7ac3fae5e96c4875c
Autor:
S.P. Paramesh, K.S. Shreedhara
Publikováno v:
ICTACT Journal on Soft Computing, Vol 13, Iss 1, Pp 2805-2812 (2022)
Assignment of problem tickets to a proper resolver group is an important aspect and crucial step in any IT Service management tools like IT Service desk systems. Manual categorization of tickets may lead to dispatching of problem tickets to an inappr
Externí odkaz:
https://doaj.org/article/b845c9ff79cf444f84d286609381eb27
Autor:
Michal Dostál
Publikováno v:
Acta Informatica Pragensia, Vol 11, Iss 2, Pp 265-284 (2022)
Low qualification of employees newly hired to service desks contributes to the high turnover of service desk agents and consequently to low quality of services delivered. This paper proposes a conceptual artefact comprising two modules for tacit know
Externí odkaz:
https://doaj.org/article/4fa63f9d07ac4b9d82efab993ff932a1
Autor:
Dostál, Michal
Publikováno v:
Acta Informatica Pragensia. 11(2):265-284
Externí odkaz:
https://www.ceeol.com/search/article-detail?id=1061186
Autor:
Nashrul Hakiem, Luh Kesuma Wardhani, Fajar Nugraha Wahyu, Nenny Anggraini, Imam Marzuki Shofi, Yudi Setiadi
Publikováno v:
Jurnal Sistem Informasi, Vol 18, Iss 1 (2022)
The Indonesian government has been urged to implement Whistleblowing systems for public services in order to achieve integrity zone development. Almost all service desk software provides user convenience as well as manages the service process in an o
Externí odkaz:
https://doaj.org/article/11315f22a98746ed81411fa77fa419e6
Publikováno v:
Регионология, Vol 28, Iss 2, Pp 239-260 (2020)
Introduction. The study is of relevance due to the need for rational management of the IT infrastructure by large industry enterprises in order to increase the efficiency of their economic activities. The objective of this paper, based on the results
Externí odkaz:
https://doaj.org/article/3ff32d7cf6814058bab528ff5a062878
Publikováno v:
Speclang 2. Fachsprachen – Ausbildung – Karrierechancen / Speclang 2. Specialized Languages - Education - Career Opportunities. :23-38
Externí odkaz:
https://www.ceeol.com/search/chapter-detail?id=761317
Publikováno v:
IDA: International Design and Art Journal, Vol 3, Iss 1 (2021)
The ability of employees to fulfill their duties and responsibilities efficiently and effectively in the working environment depends on their ability to work in a comfortable environment, their motivation and work load intensity. The physical order o
Externí odkaz:
https://doaj.org/article/ba174dd6417f42eb869aa8c814e2c093
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