Zobrazeno 1 - 10
of 657
pro vyhledávání: '"ServPerf"'
Publikováno v:
The TQM Journal, 2020, Vol. 36, Issue 7, pp. 1917-1935.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/TQM-12-2019-0274
Publikováno v:
Rāhburdhā-yi Mudīriyyat dar Niẓām-i Salāmat, Vol 9, Iss 1, Pp 71-86 (2024)
Background: Recently, a number of papers have discussed the importance of evaluating service quality provided to customers. The purpose of this study is evaluating service quality of clinical diagnostic in Yazd Central Laboratory from customers’ po
Externí odkaz:
https://doaj.org/article/09a5023bc353428b849bdb9e58b112bc
Publikováno v:
Turismo y Patrimonio, Vol 22, Pp 47-67 (2024)
La calidad del servicio turístico es un elemento clave para el desarrollo y crecimiento de las empresas, para lo cual es necesaria la información para la toma de decisiones dentro de un mundo competitivo y globalizado. El objetivo de esta investiga
Externí odkaz:
https://doaj.org/article/316172e9234c4914a5a4f0a73d54b629
Publikováno v:
Соціологічні студії, Iss 1(22), Pp 64-75 (2024)
У статті розглянуто дві методики, призначені для вимірювання якості освітніх послуг, уключені до моніторингового опитування UNiDOS – м
Externí odkaz:
https://doaj.org/article/3396e3a7d758445aade4a613111347ce
Autor:
Sllavka Kurti, Rezarta Kalaja
Publikováno v:
International Journal for Quality Research, Vol 18, Iss 1, Pp 11-26 (2024)
Patient satisfaction is a key indicator of the quality of health care delivery, and as an internationally recognized factor must be studied on a regular basis to ensure the health care systems' performance. The study's scope is to identify and evalua
Externí odkaz:
https://doaj.org/article/a18fd9732d66474c97880c5d3b1bdaa7
Autor:
Djalma Silva Guimaraes Junior, Fagner José Coutinho de Melo, Carlos Henrique Michels de Sant’anna, Larissa de Arruda Xavier, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 21, Iss 2 (2024)
Goal: This paper aims to identify the dimensions that impact the perception of the quality of Brazilian air services in the eyes of customers, using a questionnaire based on the SERVPERF model adapted for the service studied as a data collection inst
Externí odkaz:
https://doaj.org/article/dc24c81c5d01466dbb343b0d94d997ca
Publikováno v:
Quality Assurance in Education, 2023, Vol. 31, Issue 3, pp. 419-435.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/QAE-08-2022-0155
Publikováno v:
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, Vol 18, Iss 5, Pp 47-58 (2023)
Mobile phone service servers crucial role in today’s business and improving this service is without doubt a topic attracting high concerns from service providers. Thus, a study about mobile user satisfaction is constantly needed to help service pro
Externí odkaz:
https://doaj.org/article/cad46d93af7e4b6fb521ddddf652ec40
Publikováno v:
JKAP (Jurnal Kebijakan dan Administrasi Publik), Vol 27, Iss 1, Pp 16-30 (2023)
This research analyzed the service quality of The Religious State University (PTKN) in the era of COVID-19. The research problems for this study can be formulated as: (1) How is the level of satisfaction of service users (students) with the services
Externí odkaz:
https://doaj.org/article/225f2b7d15704382b3d876213d10bab2
Publikováno v:
International Journal of Quality & Reliability Management, 2023, Vol. 40, Issue 5, pp. 1362-1386.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJQRM-03-2022-0080