Serhat Adem SOP a a Anadolu Üniversitesi, Sosyal Bilimler Enstitüsü, Yunusemre Kampüsü, ESKİŞEHİR

Autor: Sop, Adem Serhat

Otel çalışanları üzerine yürütülen bu çalışmada iş baskısı, iş-serbest zaman çatışması, meslek memnuniyeti ve yaşam doyumu arasındaki ilişkilerin incelenmesi amaçlanmıştır. İş-serbest zaman çatışmasının yaşanmasında

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______3106::e9a22130156dedf0149e811b3d00314f
https://hdl.handle.net/11421/22269

How does place attachment affect word-of-mouth?: Evidence from a street with emerging cafes

Autor: Serhat Adem Sop, İsmail Kervankıran

Publikováno v: Journal of Leisure Research. 54:109-130

This study aims to reveal the relationship between place attachment, place satisfaction and word-of-mouth communication. The context of the study is a street with emerging cafes in a small city that serves as the most important alternative for locals

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::3988d1103ba5f2cc1ac7314d81702e5c
https://doi.org/10.1080/00222216.2022.2096421

The Effect of Market-Oriented and Brand-Oriented Service Improvement on Hotel Performance

Autor: Serhat Adem Sop

Publikováno v: Advances in Hospitality and Tourism Research, Vol 9, Iss 1, Pp 29-48 (2021)
Volume: 9, Issue: 1 29-48
Advances in Hospitality and Tourism Research (AHTR)

This study tests a holistic model covering the antecedents and consequences of service improvement within the context of the hospitality industry. Market orientation and brand orientation are considered among the antecedents of service improvement. C

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6e98d07b6e24bb257bbf5b48edef9085
https://doi.org/10.30519/ahtr.776199

Müze Deneyimini Etkileyen Unsurlar: Çevrimiçi Yorumlar Üzerine Nitel Bir Araştırma

Autor: Utku Ongun, Serhat Adem Sop, Rıdvan Abalı

Publikováno v: Türk Turizm Araştırmaları Dergisi, Vol 4, Iss 2, Pp 1123-1138. (2020)

Applying the qualitative approach, this study has been carried out to determine the factors which affect individuals’ museum experience positively and negatively. Within this context, all of the online reviews about Burdur Museum which were shared

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::fb1b1424dfe2fcbb8693932dc160534a
https://www.tutad.org/2020/vol4_issue2_article22_fulltext.pdf

Müşteri Memnuniyetinin Öncülleri ve Ardılları: Otel İşletmeleri Üzerine Bir Model Analizi

Autor: Serhat Adem Sop

Publikováno v: Volume: 30, Issue: 3 210-220
Anatolia: Turizm Araştırmaları Dergisi

In this research, functional congruity and self-congruity are considered as the antecedents, and cognitive, affective and conative components of customer loyalty are discussed as the consequences of customer satisfaction. The purpose of this research

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ead6db891fe154800ec9b852606c0d6c
https://doi.org/10.17123/atad.656016