The missing link between analytics readiness and service firm performance

Autor: Preethika Sainam, Yeon Sung Jung, Bulent Menguc, Seigyoung Auh

Publikováno v: The Service Industries Journal. 42:148-177

Although the importance of analytics is a veritable mantra in today’s business environment, little academic research has been devoted to understanding the degree to which firms are ready to incorporate an analytics strategy into their business mode

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::c6a1bb7c3c3b320bc23d1577674cffc7
https://doi.org/10.1080/02642069.2021.1998461

Knowledge sharing behaviors of industrial salespeople : An integration of economic, social psychological, and sociological perspectives

Autor: Seigyoung Auh, Bulent Menguc

Publikováno v: European Journal of Marketing, 2013, Vol. 47, Issue 8, pp. 1333-1355.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/03090561311324354

Customer Participation Variation and Its Impact on Customer Service Performance:Underlying Process and Boundary Conditions

Autor: Bulent Menguc, Fatima Wang, Seigyoung Auh

Publikováno v: Menguc, B, Auh, S & Wang, F 2020, ' Customer Participation Variation and Its Impact on Customer Service Performance : Underlying Process and Boundary Conditions ', Journal of Service Research, vol. 23, no. 3, pp. 299-320 . https://doi.org/10.1177/1094670519899161

Drawing on the customer participation (CP) literature, this research proposes that CP variation is the degree to which employees perceive variability across customers with regard to customers sharing information, time, and effort and making suggestio

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::79daeb335e334603ee6b599ba4a53a19
https://kclpure.kcl.ac.uk/ws/files/128580898/Customer_Participation_Variation_and_WANG_Accepted29Oct2019_ePublished10Jan2020_GREEN_AAM.pdf

Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?

Autor: Bulent Menguc, Aypar Uslu, Seigyoung Auh, Pinar Imer

Publikováno v: Journal of Service Research. 22:44-59

This research comprises two studies that extend the literature on the proactive behavior of feedback seeking. Study 1 uses cross-sectional data from frontline employees across 51 apparel stores to examine how feedback seeking is formed and under what

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0bac49f58612a2effb69e994193be19f
https://doi.org/10.1177/1094670518779462

When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation-Performance Link

Autor: Bulent Menguc, Constantine S. Katsikeas, Yeon Sung Jung, Seigyoung Auh

Research on customer participation (CP) has focused on its benefits for customers. However, recent research suggests that CP is beneficial to both customers and firms. The literature is also sparse on the economic (e.g., profitability) and customer (

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c651bad3d5e11d23be6294727bb9ef3c
https://hdl.handle.net/20.500.12469/2962