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Autor:
Seda TUFANTOZ, Süleyman Murat YILDIZ
Publikováno v:
CBÜ Beden Eğitimi ve Spor Bilimleri Dergisi. :419-431
This study aimed to examine the relationship between service quality, customer satisfaction and customer loyalty in sports organizations. The sample of the study consisted of the customers of commercial sports organizations (fitness centers, health &