Zobrazeno 1 - 10
of 42
pro vyhledávání: '"Scott E. Sampson"'
Autor:
Scott E. Sampson, Richard B. Chase
Publikováno v:
California Management Review. 65:119-146
Two strategic factors of any business are customer interaction (how close you are to your customers) and customer participation (how involved customers are in producing the offering). In recent years, we have seen companies increase interaction throu
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0110aabfd412fe18c7f127ec8df64825
https://doi.org/10.1177/00081256221118117
https://doi.org/10.1177/00081256221118117
Autor:
Scott E. Sampson, R. Bruce Money
Publikováno v:
Journal of Service Management, 2015, Vol. 26, Issue 4, pp. 625-647.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-01-2015-0033
Autor:
Richard B. Chase, Scott E. Sampson
Publikováno v:
Journal of Service Management. 31:1061-1069
PurposeThe customer contact approach to service has been at the core of service theory since the 1970s. It suggests that the potential operating efficiency of a service is inversely related to the extent of customer contact with the provider's operat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3e3b46557ecfba1c0ce038079beefbd1
https://doi.org/10.1108/josm-12-2019-0357
https://doi.org/10.1108/josm-12-2019-0357
Autor:
Scott E. Sampson
Publikováno v:
Service Science. 10:457-475
Professional service jobs are attractive because they pay well and, because of advanced skill requirements, have been relatively resistant to disruption. This research considers the potential for highly skilled professional jobs to be taken over by l
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e3c5c197cf7143a36be1505adf105eda
https://doi.org/10.1287/serv.2018.0227
https://doi.org/10.1287/serv.2018.0227
Autor:
Scott E. Sampson
Publikováno v:
Handbook of Service Science, Volume II ISBN: 9783319985114
This chapter introduces the service design and improvement tool known as PCN Analysis. PCN Analysis focuses on the ways in which processes can be strategically designed to leverage interaction between firms and their customers. PCN Analysis visualize
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ee24c23d777e09780305b2d06e0682d2
https://doi.org/10.1007/978-3-319-98512-1_19
https://doi.org/10.1007/978-3-319-98512-1_19
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For undergraduate and graduate courses in operations management. A balanced approach to supply
Publikováno v:
Journal of Business Logistics. 36:355-373
There are two manifestations of supply chains in health care. One involves the supply of equipment and materials used in health care delivery. The other supply chain involves the delivery of health care itself, wherein patients supply their physical
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7b9a2162c0098276450bc30411641726
https://doi.org/10.1111/jbl.12106
https://doi.org/10.1111/jbl.12106
Autor:
Scott E. Sampson
Publikováno v:
Service Science. 7:149-162
Neoclassical economics equates the concept of value with utility, which is estimated from measures of stated or revealed preferences for various offerings. Value is typically represented by concepts such as willingness to pay (WTP) and gross domestic
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d5aaf808836554424bb3c609e2400ddd
https://doi.org/10.1287/serv.2015.0107
https://doi.org/10.1287/serv.2015.0107
Autor:
R. Bruce Money, Scott E. Sampson
Publikováno v:
Journal of Service Management. 26:625-647
Purpose – Much has been written about the manifestations and managerial implications of customer co-production in service offerings. However, there have been relatively few references to issues of co-production in international service environments
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3589da24d1250367a13d3d58e6db5011
https://doi.org/10.1108/josm-01-2015-0033
https://doi.org/10.1108/josm-01-2015-0033
Autor:
Martin Spring, Scott E. Sampson
Publikováno v:
Journal of Supply Chain Management. 48:30-50
This article conceptualizes service supply chains according to the Unified Service Theory, which defines services as bidirectional supply chains that have customers both providing resources to and receiving resources from service providers. We establ
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::aaa6a12c55ec32fe0cb7b99cd2b2a9ee
https://doi.org/10.1111/j.1745-493x.2012.03282.x
https://doi.org/10.1111/j.1745-493x.2012.03282.x