Unleash the power of the installed base: Identifying cross-selling opportunities from solution offerings

Autor: van der Borgh, Michel, Nijssen, Edwin J., Schepers, Jeroen J.L.

Publikováno v: In Industrial Marketing Management January 2023 108:122-133

Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance

Autor: Schepers, Jeroen J.L., Nijssen, Edwin J., van der Heijden, Gielis A.H.

Publikováno v: In International Journal of Research in Marketing December 2016 33(4):797-817

The HVL model: Generating value through service robots

Autor: Belanche Gracia, D., Casaló, Luis V., Flavián, Carlos, Schepers, Jeroen J.L.

Publikováno v: Proceedings of AIRSI2021 Technologies 4.0 in Tourism, Services & Marketing, 216-219
STARTPAGE=216;ENDPAGE=219;TITLE=Proceedings of AIRSI2021 Technologies 4.0 in Tourism, Services & Marketing

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=narcis______::27d94d4a448c5d385440038580349636
https://research.tue.nl/nl/publications/2c01bca3-7ddf-4171-bb35-c0e701f9f3dc

Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

Autor: Belanche, Daniel, Casaló, Luis V., Flavián, Carlos, Schepers, Jeroen J.L.

Publikováno v: European Marketing Academy Conference (EMAC) 2020

64088

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=narcis______::984a7173c0d64cdc1c176cad926c0438
https://research.tue.nl/nl/publications/bd76f55f-3d43-46fc-a712-4b2c984b92a9

Release external expertise in collaborative innovation

Autor: de Vries, J.J.A.P.

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=narcis______::46802999d781cd7fd79e312b7ae8c9f7
https://research.tue.nl/nl/publications/0cf1cea7-0710-460d-8f57-63a36100343d