Výsledky vyhledávání - "Satisfaction determination"

CUSTOMER SATISFACTION DETERMINATION AND IMPLICATIONS ON BEHAVIOR INTENTION (EMPIRICAL STUDY OF FOUR AND FIVE STAR HOTELS IN NORTH SULAWESI)

Autor: Elim Noldy Paendong

Publikováno v: Dinasti International Journal of Digital Business Management. 2:540-553

This study aims to determine and empirically prove the positive relationship between servicescape, interaction orientation, service convenience on customer satisfaction, and implications for behavior intention. This research problem departs from the

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::83be20b3ae2edbbfae002712a4e0d44f
https://doi.org/10.31933/dijdbm.v2i3.839

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Application of disconfirmation theory on customer satisfaction determination model in mobile telecommunication : case of prepaid mobiles in Iran

Autor: Sattari, Setayesh

The conditions for doing business are changing rapidly. In last few years the mobile telecom market has witnessed a substantial growth and rapid changes globally as well as domestically. Customer satisfaction is a critical issue in the success of any

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::dff0d4ce8dd55c166ddc4f0ebb34d572
http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-43862

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Translating satisfaction determination from health care to the automotive industry

Autor: Judith Volmer, Stefan Meinzer, Joachim Hornegger, Patrick Vesel, Johannes Kornhuber, Björn M. Eskofier, Johann Prenninger

Publikováno v: Service Business. 10(4):651-685

This study is based on the case of BMW, and aims to improve the determination of perceived consumer satisfaction in the automotive industry by transferring existing knowledge from the health care sector. A literature analysis of the health care secto

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1a36d86734479cbcb4221aced24830f1

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Translating the determination of subjective customer perceptions from the health care sector to the service industry

Autor: Meinzer, Stefan

The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industria

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::8993f8ed68d17ef592ed2cba308f9f27

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