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pro vyhledávání: '"Sarrion, Miguel"'
Autor:
Sarrion, Miguel
This study explores the issue of drivers of service employee behaviour and performance, as antecedents of customer experiences that constitute key strategic outputs for service organizations. A proposed new construct, Engagement Climate, was develope
Externí odkaz:
https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.714687
Publikováno v:
Journal of Knowledge Management, 2020, Vol. 25, Issue 3, pp. 545-558.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JKM-02-2020-0105
